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ICES Administrator

4 months ago

Cheltenham, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

Job summary

This post provides administrative support to the Integrated Community Equipment Service (ICES).

The ICES team are a countywide team who provide clinical advice and support to Assessor within Gloucestershire, and out of county Assessors. The team also support Gloucestershire Industrial Services (GIS) to help manage community equipment stock to benefit Service users within the county.

Main duties of the job

The post holder will manage an email inbox, answer the phone, take meeting minutes, liaise with equipment reps if required, and take on delegated administrative tasks from the team.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views ( It was great to see from the results that colleagues are saying that:

believe they are making a positive difference to patients/service users; would recommend the organisation as a place to work; agree that care of patients and service users is the organisations priority; would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Job description

Job responsibilities

The post holder will:

Manage an email inbox and answer queries or delegate the query to the appropriate team member.

Answer the phone to help answer queries that come through to the team, or direct the phone call to the appropriate team member.

Take meeting minutes from either attending meetings or writing notes from a recording.

Liaise with equipment reps if required by a team member to gain further information about specific pieces of equipment.

Take on delegated administrative tasks from the team, including letter writing, spreadsheet creating, organising the teams online documentation storage.

Creating areas within Microsoft teams to keep documents.

To keep and analyse data if requested.

Person Specification

Application

Essential

Able to use IT programmes such as Word, Excel, MS Teams Full UK driving licence with own transport

application and interview

Essential

Experience in an administration role including minute taking and answering the telephone

Application and interview

Essential

Experience of working in a healthcare setting