IT Infrastructure Specialist

5 days ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

Job summary

Gloucestershire Health and Care Foundation Trust has a fantastic opportunity to join the IT Infrastructure team.

The IT Infrastructure team are responsible for building, managing and maintaining the overall network and telephony infrastructure within the Trust across a diverse range of locations throughout the county.

The team works closely with all other teams in the Digital Services department to deliver excellent IT service to our colleagues and patients.

The Trust spans across a wide range of sites at varying sizes with some complex Infrastructure layouts and topologies.

Main duties of the job

The purpose of this role is:

To develop technical solutions to support and improve the overall infrastructure, including the network and telephony estate. To provide efficient and high quality support for clinicians and administrative support staff to ensure effective use of infrastructure systems within the trust To contribute to the improvement in clinical care provided within the local Health Community, by making complex leading edge technology simple for staff to use. To provide strong troubleshooting skills to effectively and efficiently resolve unexpected interruptions in IT network services

The post holder will need to be available on call to support users and will be required to develop new processes and policies to support the network and telephony infrastructure.

The post holder will be expected to be the trust expert in network and telephony systems ensuring best practices are applied to configuration and implementation of specialised solutions.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views ( It was great to see from the results that colleagues are saying that:

believe they are making a positive difference to patients/service users; would recommend the organisation as a place to work; agree that care of patients and service users is the organisations priority; would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Job description

Job responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications

Essential

Educated to Degree level in a relevant computing or business management discipline or equivalent level of experience. Advanced skills in, Switches, UPS, telephony and firewalls - including the ability to build and configure complex systems.

Desirable

Experience of working within the NHS. Prince2 (Overview/Foundation) or equivalent. Experience of Mitel Infrastructure Platform. Experience with Cisco Hardware

LENGTH AND / OR NATURE OF EXPERIENCE

Essential

Evidence of experience in a similar role, together with relevant experience in IT support, project tools and environments. Track record of delivery of IT projects or system implementation to the required standards, on time and within budget.

Desirable

Awareness of NHS Information Governance principles. Effective "change agent" with ability to be part of a team through significant programmes of change.

PERSONAL SKILLS ABILITIES AND ATTRIBUTES

Essential

Excellent keyboard and Microsoft Office skills. Strong skills in system architecture design for switches and associated infrastructure. Good working knowledge and skills in using SharePoint, Microsoft Visio.

Desirable

Strong skills in system architecture design for telephony systems Technical Knowledge of phone technologies, for example Call routing, VOIP etc.

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