Service Sales Executive
3 months ago
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are looking for a Service Sales Executive to join our team in Southampton, England
Why do we have this role in the organization and why do we need to hire someone in this role :
Listen to customer needs, understand the details of their contexts and issues they are facing, resolve their questions, explore and uncover business opportunities. Working with customers, to help set the vision and the strategy for how our comprehensive range of products and solutions can help their business. The work will be carried out internally from the Southampton or Golborne office, within a highly motivated and experienced team that will offer support in conducting sales or in offering all the necessary pre-sales and after sales services and technical knowledge. Work is done in an autonomous environment, which emphasizes customer satisfaction, entrepreneurship, ownership and achieving results.
What will the person be expected to do to reach success & optimal performance
- Become the go-to person for customers : keep in touch with all assigned customers and reach out to them as enquiries come in. Gather feedback on current product/ solutions performance, discuss new opportunities, present new products/ solutions, set presentations and facilitate their discussion with inside company technical experts
- Contribute to team-work and knowledge sharing inside the team and organization : maintain and update reporting systems, run scheduled and ad-hoc analysis, participate in team meetings and share your customer experiences, share new knowledge you gather about the market, competitors and challenges you have faced.
- Focus on self-growth and development: keep an open mind and learn from some of the best experts in the industry, participate in industry events and acquire knowledge of where the market is going, keep up to date with technical developments, participate in sales trainings and apply the knowledge in your day to day work.
- Be innovative: bring your own ideas of improvements inside the team, look at each process and task with the goal of constantly improving it to bring more value to the customer, to you, the team and the organization.
- Own their job : approach your daily work and customers with ethics, responsibility, discipline and ownership, knowing that everything you do has an impact on the customers, the company and your development. Sales activities, related administrative activities, reporting and your own development are all important and lead to your success in the role
What will make the new employee successful now
- Experience: experience in internal sales is appreciated
- Language skills: Fluent English
- Key competencies:
- Providing Customer Service: You put customers first in everything you do both internally and externally, to meet and exceed their expectations.
- Building and Maintaining Relationships : You negotiate adeptly with individuals and groups. You are effective at managing conflict and confrontations skillfully. You know how to build and maintain working relationships with co-employees and external parties. You can negotiate and handle work problems without alienating people. You understand others and are able to get their cooperation in non-authority relationships.
- Taking Risk and Innovating, Entrepreneurial Spirit : You act decisively to attack difficult problems. You persevere in the face of problems. You take the lead in unpopular though necessary actions. You look for new tools and processes in order to deliver new approaches or products.
- Demonstrating Ethics and Integrity: You act in accordance with stated values. You follow through on promises. You use ethical considerations to guide decision and actions.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
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