Slots Director
1 month ago
Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunities and structured development programmes.
At Grosvenor, we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Why just work... when you can work, win & grow with us
Job Description
We are looking for our next Slots Director to join Grosvenor Casinos We are on a journey to become the UK's most loved casinos. We are industry leaders who have a passion for slots and strive to provide best-in-class service for all our customers.
As the Slots Director, you will be the primary lead, coordinating and managing the successful implementation of Grosvenor's slots strategic roadmap, including the implementation of the new Gambling Act when enacted. You'll take full ownership and accountability for the development, implementation, and continuous improvement of our slot machine and e-table offerings. Working closely with our Commercial Director and operations teams you will track, document, report and deliver on our Slots objectives.
In this exciting role, you will work closely with both external suppliers and internal operations teams to introduce new products that captivate and engage our customers. You'll develop and execute comprehensive communication and engagement plans for our operational teams and customers, ensuring seamless implementation. By monitoring KPIs from each site, you'll adapt and refine our offerings, leveraging feedback from customers, teams, and suppliers to continuously enhance our gaming experience.
As a strategic leader, you will create detailed documentation, tracking, and status reports to review progress on deliverables, build compelling business cases for project sign-off, and perform ROI calculations. Partnering with our marketing team, you will craft promotional plans that effectively highlight our slots product and ensure optimal product performance through meticulous oversight of service levels, promotional controls, and product layouts. Additionally, you will resolve project risks and issues, maintain risk registers, and communicate project information effectively to stakeholders and senior management, all while managing key relationships through effective SLAs and KPIs.
Qualifications
We are looking for our next Slots Director to join Grosvenor Casinos We are on a journey to become the UK's most loved casinos. We are industry leaders who have a passion for slots and strive to provide best-in-class service for all our customers.
As the Slots Director, you will be the primary lead, coordinating and managing the successful implementation of Grosvenor's slots strategic roadmap, including the implementation of the new Gambling Act when enacted. You'll take full ownership and accountability for the development, implementation, and continuous improvement of our slot machine and e-table offerings. Working closely with our Commercial Director and operations teams you will track, document, report and deliver on our Slots objectives.
In this exciting role, you will work closely with both external suppliers and internal operations teams to introduce new products that captivate and engage our customers. You'll develop and execute comprehensive communication and engagement plans for our operational teams and customers, ensuring seamless implementation. By monitoring KPIs from each site, you'll adapt and refine our offerings, leveraging feedback from customers, teams, and suppliers to continuously enhance our gaming experience.
As a strategic leader, you will create detailed documentation, tracking, and status reports to review progress on deliverables, build compelling business cases for project sign-off, and perform ROI calculations. Partnering with our marketing team, you will craft promotional plans that effectively highlight our slots product and ensure optimal product performance through meticulous oversight of service levels, promotional controls, and product layouts. Additionally, you will resolve project risks and issues, maintain risk registers, and communicate project information effectively to stakeholders and senior management, all while managing key relationships through effective SLAs and KPIs.
Additional Information
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