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Rapid Response Technician
3 months ago
79466
This Rapid Respnse Technician will report to the field staff supervisor and will work within network operations based in our Crawley office. You will be a permanent employee in our UK Power Networks team.
You will attract a salary of £45,118 (Plus Shift Allowance)- per annum – depending on experience and a bonus of 3%.
If you are successful, you will need to undertake a medical and DBS reference check
Close Date:.11/08/2024
We also provide the following additional benefits
Annual Leave Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On – scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme.Job Purpose:
The successful candidate will be responsible for the fast initial response to 'no supply' calls, assisting in the restoration of LV and HV supplies on the UK Power Networks distribution system and other abnormalities which occur such as high earth loop impedance, flickering supplies and other safety critical incidents.
Principal Accountabilities:
• Ensure rapid and safe response to emergency calls as directed by Fore hamlet Network Operations or the local office.
• Provide regular updates via verbal and mobile electronic hand held devises in accordance with procedures.
• Provide timely and accurate information on fault conditions, carry out initial fault location and liaise with local staff on repairs.
• Investigate voltage complaints and install test equipment as required.
• The restoration of HV & LV supplies
• Testing and switching on the HV & LV network – and understanding the results of the tests and acting appropriately
• Understanding operational and 1:500 diagrams
• Use of appropriate IT equipment including TDR, tough pad and FFE equipment
Nature & Scope:
The person undertaking this role plays a vital role in the safe and timely restoration of LV & HV supplies. The Company is regulated by various guidelines, and this role is particularly important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. The job holder may be required to work at any location within the UK Power Networks area, initially within the South East Region.
The successful candidate will be required to demonstrate a responsible and safe approach to unplanned hazardous situations. They will be required to deal professionally with members of the public, emergency services and local authorities when representing UK Power Networks in emergency situations.
Competencies, Knowledge, Experience and Qualifications:
The successful candidate will preferably be authorised for HV and LV switching and fuse replacement, and if possible that they will have developed metering skills. Training will be offered to all staff to be able to identify and/or rectify customer internal wiring/metering issues, LV network faults, installation of temporary LV generators and HV switching to restore supplies. Technically competent, they are likely to be qualified up to a minimum of C&G 232 or equivalent, ideally up to ONC/HNC or equivalent in Electrical Engineering.
Key Competencies:
• Flexibility and able to work alone and in a team environment
• Ability to problem solve in a practical way
• Able to work under pressure, meet tight deadlines, manage their own workload and be self-reliant
• Excellent communication skills to be able to establish strong informal relationships with colleagues across Networks
• Customer focused to be able to develop a good rapport with customers
• Hold a full Clean UK Driving Licence
Personal Characteristics:
The following are important attributes for this role
• Strong safety focus required
• Must be customer focused
• Must be willing to undertake standby duties
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.
If in doubt ask
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
