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4 months ago
Job summary
An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children's Hospital Unit - Royal National Orthopaedic Hospital Trust.
The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams.
They will work flexibly with the other team members within the Children's Hospital Unit and provide a professional, efficient administrative service to patients.
While the post holder will be formally identified as either a Medical Secretary or Patient Pathway Coordinator, in recognition of their specific function within each Clinical Support Unit, this job description has been designed to function as a generic description for both roles. This is in recognition of the combined nature of the role in certain departments, and of the expectation of full cross-cover within unit teams.
Local policies and processes will more closely define the day to day requirements of each role.
Main duties of the job
To be the main point of contact for all patients issues relating to their pathway of care.
To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
About us
Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients.
RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.
For more information, please access the following link:
Job description
Job responsibilities
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
Provide comprehensive secretarial/PA support to consultants and clinical teams within the Childrens Hospital Unit.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.
To schedule outpatients appointments and ensure clinics are managed effectively.
To attend weekly planning meetings and maintain strong communication links.
Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.
To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.
Person Specification
Knowledge, Training & Experience
Essential
X3 GCSE's or equivalent. Good standard of English, both written, spoken and grammar. Administrative medical specialty knowledge, gained by education or relevant experience. Experience of planning and organising own workload. Experience of working across multi-disciplinary teams.
Desirable
Previous experience of working in an NHS office environment
Skills
Essential
Adaptable and approachable Good Time management. Happy to provide cross cover Works well with other people. Happy to use own initiative Meticulous. Has excellent attention to detail. Accurate. Eager/willing to learn. Self-motivated Ability to work to tight timelines.
Communication & Relationship Skills
Essential
Adaptable and approachable Happy to provide cross cover Works well with other people Good communication and interpersonal skills. Must have experience of working 1-1 with a named consultant
Planning & Organisational Skills
Essential
Management of own office environment and workload Ability to prioritise workload Ability to work well in a team and on own initiative.