Pre-Sales Technical Engineer

4 weeks ago

Bournemouth, United Kingdom ESET Full time
Job summary The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

Job description

Job Summary

The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

Functional Responsibilities and Duties (English - Mandatory)

Support the sales team in handling more technical enquiries from larger end-user customers Discussing technical aspects of the products with end-users Train resellers and Eset staff on products and their application Be a central source of knowledge for the sales and marketing teams on all aspects of the product, it’s licencing and impact / integration in broader IT systems Be an Eset evangelist both at end-user meetings and events Keep up-to-date on industry knowledge and news on a technical basis Assist and develop onsite or remote PoC’s, Demos and customer engagement. Participate in sales strategy planning, customer design, technical evaluations and sales calls. Provide technical sales advice to the internal and external sales teams on specific enquiries Undertake product training sessions for Eset staff Undertake product and technical training sessions for resellers and their staff (time required away) Undertake web demonstrations to key customers and resellers Undertake onsite demonstrations to prospective customers and resellers (time required away) Attend exhibitions and conferences to provide technical product advice (time required away) Prepare and undertake monthly product webinars to the reseller channel and end-users Manage KPI’s and personal goals

Experience

Previous experience providing technical support to both end-users and resellers Experience with security software and their application within an IT environment Working knowledge of IT infrastructures using a wide range of OS Previous experience delivering training Previous experience in presenting IT products Project management experience

Knowledge

In-depth knowledge of the security software industry and Eset competitors Complete ESET product knowledge Good knowledge of Linux OS

Language

English C2 - Proficient

Personal characteristics

Able to present confidently to senior IT staff specialising in IT Security (CISO level) Able to relate security issues to business concerns and match to a product solution Enterprise network knowledge essential An understanding of encryption technologies An understanding of server infrastructure and domain configuration Extensive knowledge of current Windows server and desktop operating systems

Leadership

N/A

Travel

Full valid driver’s licence Able to travel and stay away as and when required

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