Waste Resolution Jetting Technician

Role: Waste Resolution Jetting Technician (Requires Class 2 licence).

Salary and Benefits : up to £38,190 per annum, dependant on experience and based on working a 40-hour work pattern, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave plus additional days in lieu of working bank holidays, plus a wellness day and development opportunities in line with the Waste Resolution Jetting Technician progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more

Location: We have an opportunity for a Waste Resolution Jetting Technician to join our Customer Field Services department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? The role will be covering the Mirfield, Huddersfield area. You will be required to travel to different operational sites across the region; Candidates should live within a reasonable commuting distance from our Lower Brighouse wastewater treatment site.

Work type: This is a permanent opportunity working 40 hours per week. Working rotational work patterns on a 4 on 4 off basis, which may will include late, early and weekend work patterns. You will need a full valid driving licence in addition to a LGV category C and ideally a DCPC qualification (no more than 6 points)

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit:

Part of a two-person team working within a geographical team to improve customer service and sewer system performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

Delivering a “first time fix” / same day solution to customer and environmental problems and to deliver the asset plan for sewer maintenance to eliminate escapes. You will ensure Health & Safety working practices and procedures are always complied with.

The Waste Resolution Jetting Technician will be primarily responding to Internal Flooding and Restricted Toilet Use (RTU) customer problems to resolve the immediate cause and to complete a thorough investigation to resolve the root cause and achieve a first-time fix / same day solution, this will include the use of IT systems to collate information and relay accurate feedback including plans and photographs.

The Waste Resolution Jetting Technician will safely, proactively, and reactively maintain the sewers to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place.

You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

What skills, experience and training you will need:

You will need a full valid driving licence in addition to a LGV category C, ideally with DCPC driving licence and digi card (No more than 6 points)

You will be operating a high-pressured jetting and vaccumation vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment involving high pressure water jetting systems and sewer cameras. Therefore, a strong health & safety background and be competent in the use of IT systems and the ability to be pro-active and take ownership of issues is an essential requirement for this role.

Previous experience in a customer service-related role with face-to-face communication with customers is essential.

You will have the ability to think through problems and work with others to solve them, finding faults and diagnosing the root cause of an issue.

Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions.

You will have excellent interpersonal skills and be comfortable liaising with operational teams, customers, and stakeholders.

As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window.

It would be ideal to have previous jet van operation experience or experience driving liquid loads and a basic understanding of the sewer network although full training will be provided. This includes high pressure jetting training, confined space & NRASWA.