Operations Manager
1 week ago
Job summary
We are looking for a highly motivated pro-active individual who has excellent communication and interpersonal skills, shows initiative and excels in problem-solving, to be our operational lead for the system Discharge & Flow.
The role will coordinate and lead the multidisciplinary triaging of referrals for discharge pathways 1, 2 and 3 for residents of Buckinghamshire irrespective of where they are an inpatient: including out of area hospitals.
It will also support Pathway 0 for those patients requiring VCSE/Age UK support, including those who may be vulnerable or have safeguarding concerns , homeless, disabled, end of life, escalating difficult issues and delays to the Head of system Discharge & Flow appropriately.
The postholder will oversee the operational management of our hub beds located across Buckinghamshire. These support people who no longer meet the Criteria to Reside in acute hospital beds but are unable to return immediately home from hospital. The postholder will also take a lead role in overseeing interim health discharge pathways for the people of Buckinghamshire, for example our non-weight bearing pathway.
Main duties of the job
The post holder will work closely with the Head of System Discharge & Flow, working across system boundaries in supporting discharges for patients who no longer meet the criteria to reside in hospital. The aim is to achieve timely discharge and flow of patients in a well-coordinated and integrated way, avoiding delays to returning home as well as reducing readmissions.
About us
Why colleagues think we are "a great place to work"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.
Person Specification
Qualifications
Essential
First degree or equivalent level of education in health or social related subject or Evidence of Continuous professional Development
Desirable
Evidence of further continuous professional development Relevant registration with professional body Leadership/Management qualification or equivalent
Knowledge
Essential
Specialist knowledge of Discharge pathways & Flow in an acute hospital and community setting Excellent Discharge knowledge of national guidance and best practice
Desirable
Detailed understanding of operation of healthcare services and performance targets Knowledge of discharge risk assessment and Management
Experience
Essential
Experience of operational management in the acute setting Experience of working in a discharge transfer of care hub Ability to work collaboratively with system partners, influencing change.
Skills
Essential
Excellent analytical and problem-solving skills Well-developed organisational and people skills to facilitate working in an MDT setting Ability to function at a high level whilst working under pressure
Desirable
Proficient IT skills to enable use of MS office and other IT systems Effective communication skills and ability to work across all sectors-
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