Assistant Retail Manager

1 month ago


Windsor, United Kingdom The Royal Household Full time
About the role 1

It's inspiring the team to deliver an exceptional and unforgettable customer experience.

It’s the collaboration and the community spirit. And it’s playing a part in helping thousands enjoy magnificent buildings and beautiful art . This is what makes working for Royal Collection Trust so different.

Windsor Castle is one of the oldest and largest occupied castles in the World, attracting thousands of visitors annually to learn about its fascinating history, modern day use and view amazing items from the Royal Collection.

Working across our four permanent onsite shops, plus seasonal outlets, you’ll help to lead our exceptional front-line retail team to maximise sales and offer an outstanding service to every customer who comes through the door.

Key Responsibilities:

  • Lead and motivate the Retail Assistant team to drive sales and exceed performance targets across all retail locations consistently.
  • Support the delivery of a customer first approach and ensure appropriate service standards are provided across all shopfloors.
  • Working alongside the Deputy Retail Manager, to manage staffing levels, rotas and duties, recruitment, training, and the ongoing performance development of the Retail Assistants.
  • As a point of escalation for the team, resolve issues and queries and provide relevant advice and guidance where appropriate.
  • Oversee a range of operational management on the shop floor including stock control, visual presentation standards, compliance with legal requirements, as well as health, safety, and security procedures.
  • Act as the Retail Duty Manager on rotation and deputise for the Deputy Retail Manager when required.
About you 1

Essential Criteria:

  • With outstanding management and supervisory skills, you can inspire, mentor and motivate a diverse team of individuals within a busy fast-paced environment.
  • Previous retail experience with a track record of maximizing sales through exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with customers, colleagues as well as internal and external stakeholders from a variety of backgrounds.
  • Flexible and reliable, you can think on your feet, work effectively under pressure and to set deadlines.
  • Ability to quickly understand and use various retail technology and software packages including till operating systems.

Although predominantly based at Windsor Castle, you will also be required to travel to other Royal residences on occasion.

Benefits 1

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.



  • Windsor, United Kingdom Arena Racing Company Full time

    The Royal Windsor Racecourse are looking for a motivated, forward thinking, driven Retail Food Supervisor to join their team on a causal basis for race days and even some small site hire functions and events. Retail Supervisor Responsibilities: - Reporting to the Catering and Retail Manager you will assist the team in the running of the restaurant...


  • Windsor, United Kingdom Havana House Ltd Full time

    **Responsibilities**: - Greet customers and ascertain what each customer wants or needs. - Describe merchandise and explain use, operation, and care of merchandise to customers. - Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. - Maintain knowledge of the particular product line the store...


  • Windsor, Berkshire, United Kingdom Premium Retail Services (Canada) Inc. Full time

    As a Nespresso Coffee Advisor, you’ll: Excite customers and help spark sales for Nespresso by engaging retail customers and making products stand out by providing amazing coffee samples. What’s in it for you? Represent one of the largest coffee brands in the world. Premium-provided paid training to help elevate your skills and set you up for...


  • Windsor, Berkshire, United Kingdom Premium Retail Services (Canada) Inc. Full time

    Description and Requirements As a Nespresso Coffee Advisor, you’ll excite customers and help spark sales for Nespresso by engaging retail customers and making products stand out by providing amazing coffee samples. What’s in it for you? Represent one of the largest coffee brands in the world. Premium-provided paid training to help elevate your skills...


  • Windsor, United Kingdom The Edinburgh Woollen Mill Ltd. Full time

    Here at Edinburgh Woollen Mill we have a fantastic opportunity for an Assistant Store Manager at our Windsor Store. If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you. As well as being part of an exciting and dynamic team you will also have the opportunity to gain an...


  • Windsor, United Kingdom Eton College Full time

    Role Introduction Supporting the Buildings department in routine maintenance of the College’s buildings and facilities. Working with members of the team and other departmental staff to ensure that works are carried out to the required standard of quality. Due to the needs of the school and the department, we may interview suitable candidates...

  • Assistant Manager

    2 days ago


    Windsor, United Kingdom Zizzi Full time

    Assistant Manager - UK - WindsorCalling all Pizza lovers!!.......(Pasta lovers are welcome too) Assistant Manager starting from £29000 per annum plus tronc and benefits  As Assistant Manager you will help the general manager to organise, plan and run the business. Helping to co-ordinate day to day responsibilities.  You will be a great leader, aiding in...

  • Assistant Manager

    24 hours ago


    Windsor, United Kingdom Zizzi Full time

    Assistant Manager - UK - WindsorCalling all Pizza lovers!!.......(Pasta lovers are welcome too) Assistant Manager starting from £29000 per annum plus tronc and benefits  As Assistant Manager you will help the general manager to organise, plan and run the business. Helping to co-ordinate day to day responsibilities.  You will be a great leader, aiding in...

  • Brand Advisor

    3 weeks ago


    Windsor, Berkshire, United Kingdom Premium Retail Services (Canada) Inc. Full time

    As a Nespresso Coffee Advisor, you’ll: Excite customers and help spark sales for Nespresso by engaging retail customers and making products stand out by providing amazing coffee samples. Represent one of the largest coffee brands in the world. # Premium-provided paid training to help elevate your skills and set you up for success. # Competitive ...


  • Windsor, United Kingdom Eton College Full time

    Role Introduction We are seeking to appoint an Operations Assistant to join the team at Dorney Lake. Dorney Lake is a modern world-class rowing and flat water canoeing centre set in a spectacular 400-acre parkland near Windsor. This role is to assist in the day to day operations and responsibilities involved in all aspects of the site and business...


  • Windsor, United Kingdom The Royal Household Full time

    Household / Department- Royal Collection Trust- Section / Branch- Visitor Experience- Location- Windsor Castle- Contract/recruitment type- Permanent- Starting salary- circa £60,000- Hours of work- 37.5 hours per week (occasional weekend and evening work may be required)- About the role**It’s inspiring progress in a team who present magnificence every day...


  • Windsor, United Kingdom The Royal Household Full time

    Household / Department- Royal Collection Trust- Section / Branch- Visitor Experience- Location- Windsor Home Park- Contract/recruitment type- Permanent- Starting salary- £22,500.00 per annum- Hours of work- 37.5 per week, over 5 days, Monday to Friday- About the role**It's helping millions to enjoy the products of Royal Collection Trust** - It's the...


  • Windsor, United Kingdom Royal Windsor Racecourse Full time

    The Royal Windsor Racecourse are looking for a motivated, forward thinking, driven Bar Supervisor to work in their prestigious fine dining 1866 restaurant for all Racing events. Restaurant Bar Supervisor Responsibilities: - Reporting to the Catering and Retail Manager you will assist the team in the running of the restaurant and/or hospitality and bar...

  • Assistant Manager

    2 weeks ago


    Windsor, Berkshire, United Kingdom The Bull & Barrel Full time

    The Bull & Barrel Assistant Manager Position The Bull & Barrel country restaurant and bar is preparing for a busy summer and looking to hire an Assistant Manager! We are seeking an energetic and capable Assistant Manager to oversee daytime and evening operations. The successful candidate will play a key role in maintaining our high standards of service and...


  • Windsor, Windsor and Maidenhead, United Kingdom Royal Windsor Racecourse Full time

    The Royal Windsor Racecourse are looking for a motivated, forward thinking, driven Bar Supervisor to work in their prestigious fine dining 1866 restaurant for all Racing events.Restaurant Bar Supervisor Responsibilities: - Reporting to the Catering and Retail Manager you will assist the team in the running of the restaurant and/or hospitality and bar areas...


  • Windsor, United Kingdom Eton College Full time

    Role Introduction The Kitchen Assistant/Domestic Cleaner is a duel role and the person will be responsible for assisting the Health Centre Cook with the daily preparation of food, serving meals, cleaning and tidying in the kitchen with the addition of cleaning and keeping tidy designated areas within the Health Centre to ensure that all inpatients are...

  • Store Assistant

    6 days ago


    WINDSOR, United Kingdom SWEATY BETTY Full time

    Your Journey The beating heart of all our stores, our Store Assistants bring their contagious passion to work every day, going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have the best possible time with us....

  • Finance Assistant

    4 weeks ago


    Windsor, United Kingdom Cantello Tayler Recruitment Full time

    Finance Assistant Cantello Tayler Recruitment are currently recruiting for a Finance Assistant to join our client based in Windsor. The successful Finance Assistant will be responsible for: - Recording all invoices in excel, coding and then posting through to the accounts system - Raising and completing any invoice queries - Ensuring all supplier invoices...

  • Salon Manager

    2 weeks ago


    Windsor, United Kingdom Leo Mancini Hair Care Full time

    Job description:Leo Mancini Salon is looking for a Salon Manager to grow our team with people who share our energy and enthusiasm for creating the best customer experience for our new hair salon based in the heart of Windsor.We offer great opportunities for career development.Required Skills / Experience:Experience in hairdressing (haircuts, colour, styling,...

  • Customer Assistant

    5 days ago


    Windsor, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Friday 16.00-19.00 Saturday 12.30-19.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...