Communications and Events Assistant

Job summary

The purpose of the role is to provide efficient, effective and flexible high quality training packages to general practices in Doncaster, and implement effective communications and engagement techniques to support Primary Care Doncaster in its ambition to be a transparent organisation, committed to continuous learning. Working closely with all members of the team, you will be expected to:

support delivery of Primary Care Doncaster's (PCD) workforce, education and training strategies

ensure efficient communication and engagement with patients, public and PCD stakeholders

support the PCD workforce strategy agenda

Main duties of the job

Under direction of the Communications and Events Officer, the Communications and Events assistant will:

Support the PCD Communications and Events Officer and the PCD Senior Leadership Team to ensure the key benefits of PCD, it's aims, vision and strategy are made clear and transparent.

Support implementation of any new training programmes and PCD events as required

Support the development, implementation, and promotion of company image and branding.

Act as point of contact for matters relating to communication, events, training and PCD's digital and public presence.

About us

Primary Care Doncaster Ltd is developing a wide range of services to support general practice across the Borough and is looking at innovative ways to develop its workforce, due to interest by a significant number of GP practices and Networks within the town.

As a PCD employee you will have access to the generous NHS Pension Scheme and 27 annual leave days per year.

PCD are an equal opportunities employer.

Job description

Job responsibilities

Training, Education and Workforce

Co-ordinate and manage the monthly GP, Nurse and non-clinical TARGET sessions

Support the management of the registration process for all education and learning programmes and events

Maintain contact databases and distribution lists ensuring that GDPR processes are followed

Source and book venues, key note speakers and all necessary resources as required for sessions and events. Including on the day trouble shooting as necessary

Act as liaison between PCD, sponsors, training providers and any other partners involved ensuring best value for money

Monitor session and event attendance including supply of certificates, dealing with attendance queries, publishing session and event details

Support evaluation and reporting of training and education sessions ensuring any learning or incidents are fed to the relevant PCD staff member and recorded on the appropriate Log

Working with the Communication and Events Officer, support the Clinical Educators and Curriculum Group or any other group and meetings dedicated to compiling forward schedules and training plans liaising with speakers, stand-holders, and participants as necessary

Act as deputy when require to provide on the day support by introducing speakers when the Clinical Educator is not available

Support the co-ordination, role out and implementation of workforce, wellbeing and resilience tools and programmes

Support the development and maintenance of the PCD Local Staff Network under guidance of the PCD Communication and Events Officer

Deputise for PCD Communications and Events Officer in attending SY wide communication, workforce and education meetings as the PCD representative

Support integration of SY Training and Workforce Hub programmes

Support implementation of any new training programmes and PCD events as required

Communication and Engagement

Support the development, implementation, and promotion of company image and branding including coordinating merchandise

Drafting, editing and publishing content through PCDs digital communication channels, including itsWebsite and social media feeds under guidance from the PCD Communication and Events Officer or other PCD Corporate Team members

Create and support planning of multi-media communications materials

Deputise for the PCD Communication and Events Officer in supporting the system partners in their communication strategies as required

Day to day management of the PCD social media presence including driving and responding to engagement

Day to day management of the PCD website and members area as appropriate

Ongoing maintenance of the communications calendar

Support the compilation and production of the regular newsletters and bulletins (at an agreed frequency) for distribution to the PCD member practices and stakeholders

Deputise for the PCD Communication and Events Officer when required to support member practices with their communications and engagement functions and any ongoing actions or follow up activities/support

Support the running of surveys, Annual General meetings (AGM) or stakeholder and shareholder events and engagement activities as directed

Support development of brand materials, including patient literature where appropriate to supportdelivery of PCDs clinical services

Draft media and stakeholder briefings and press releases ensuring senior approval before publishing

Support the development, promotion and organisation of PCD events

Support the development, promotion and organisation of Primary Care Network (PCN) events

Deputise for the PCD Communications and Events Officer in providing communications updates to the weekly team huddle to ensure staff are thinking about opportunities for greater engagement and promotion, and remind staff that effective communications is essential to delivering PCDs aims and objectives

Support the PCD Communications and Events Officer and the PCD Senior Leadership Team to ensure the key benefits of PCD, its aims, vision and strategy are made clear and transparent

Communicate national and local opportunities and facilitate general practice involvement

Attend meetings and act as PCD representative as required

Coordination of fundraising activities

Project Support and Matrix Working

Act as point of contact for matters relating to communication, events, training and PCDs digital and public presence

Deputise and provide cover for members of the PCD Corporate Team as and when instructed to do so including acting as PCD representative at meetings and events

Build and maintain good working relationships with PCD Team members, commissioners, GP member practices and SY Health and Social Care partners

Matrix working with the other PCD Teams and colleagues

Support the PCD Strategies and Assurance and Performance Framework reporting as guided by the PCD Communications and Events Officer and Senior Leadership Team

Manage the PCD Enquiries generic inbox distributing information and queries received to relevant staff members

Support with the development of effective and regular communications regarding the PCD patient service offer, working closely with Service Delivery Team

Support PCD to maintain and improve CQC compliance including assistance of embedding CQC related policy and regulation as a high priority in day-to-day service delivery

Act as deputy for the PCD Communication and Events Officer as and when instructed

Support implementation and mobilisation of new and existing PCD services working in collaboration with other PCD Team members and partner organisations as required

Support the delivery and facilitation of training PCD provides to internal staff members and external partners

Administration and attendance in support capacity of and at meetings including minute taking

Person Specification

Qualifications

Essential

Experience in relevant subject and/or equivalent experience of working at this level of seniority, in relevant job role

Desirable

Chartered Institute of Marketing (CIM) accredited qualification

Experience

Essential

Experience of working under own direction Experience in previous communications and engagement organisation/role Evidence of experience in wide range of administrative systems and software programmes Evidence working successfully to tight and changing timescales

Desirable

Previous experience in NHS/Primary Care/Local Authority role Knowledge of social media and website optimisation including use of paid marketing tools Hootsuite, Mail Chimp and Word Press Experience in coordinating training programmes and events

Skills

Essential

Experience of planning and organising meetings/agendas Evidence of working with IT systems Ability to support collation of data Excellent verbal and written skills Ability to provide and receive complex information Excellent interpersonal skills

Desirable

Ability to manage media channels including website and social media Web developer skills or qualifications

Attitudes

Essential

Able to work on own initiative, organising and prioritising own workload to set deadlines Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work Demonstrable ability to show kindness and compassion Demonstrate ability to reflect and learn from situations Identifies difficulties as challenges and works with others to identify solutions Demonstrates co-operative team working and awareness of the roles of other professionals An ability to maintain confidentiality and trust Good time keeping Flexible approach to work "Can do" attitude, able to maintain positivity

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