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Community Support Worker

4 months ago

Plymouth, United Kingdom Livewell Southwest Full time

Job summary

hours per week. The postholder will work as part of a multidisciplinary team taking referrals, participating in biopsychosocial assessments and providing treatment interventions for patients 18 and over who are experiencing mental health crisis.

We are now looking to recruit an exceptional Community Support Worker to join our growing team. We are very interested in hearing from you if you have a commitment to supporting people to remain at home during their illness along with a positive can-do attitude.

We will particularly welcome applications from people with acute mental health experience, older adult experience (including dementia) or from other health sectors where transferable skills can be demonstrated.

This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.

Main duties of the job

Visits to the inpatients units and exposure work is an important part of the role. Delivery of medication, physical checks and group work are all part of routine operation within the team. Good risk assessment skills are vital. Some autonomous working may be required at times and high quality communication skills are essential. Home Treatment has been established in Plymouth for over 20 years and is a 24/7 service. The purpose is both to prevent unnecessary admissions and facilitate early or prompt discharges from Livewell's inpatient functional wards.

This is a really exciting time to be part of our amazing team. We would love you to join us.

For more information please see the full job description and person specification (attached)

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job description

Job responsibilities

1.Communication and Relationship skills

a)Verbal information sharing, within the Home Treatment Team or the wider Multi- Disciplinary Team, which includes Primary Care.

b)Receive referrals to Home Treatment Team in the absence of qualified staff.

c)Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.

d)Maintain accurate, timely electronic records. Ensure they are kept safely in accordance with Livewell Southwest (LWS) policies, including the Data Protection Act and the LWS Confidentiality Policy.

e)Assist in preparation of standard letters.

f)The post holder demonstrates a positive attitude to mental health attending to patients with respect and courtesy.

g)The post holder will ensure that professional boundaries are always adhered to.

h)Collaborating in completion of CPA and System one documentation under supervision of a qualified staff ensuring all entries are countersigned in accordance with LWS Record Keeping Policy

i)Has confidence to communicate with people who are experiencing mental health difficulties when English is not their first language.

j)Liaise with MDT members and other agencies at the request of qualified staff.

k)Attend handover meetings and be confident to discuss patient care within the Home Treatment Team.

l)Deliver medication in line with LWS policy and local Home Treatment protocol and collect medication from Pharmacies and Glenbourne.

m)Assisting patients in various social activities delegated by the qualified staff and take responsibility for any costs to be reimbursed with the assistance of qualified staff and finance department.

2.Knowledge, Training and Experience

a)The post holder will participate in updating their practice; knowledge and skills within their sphere of practice, under the guidance of qualified staff, including LWS mandatory training and Mental Health essential training Mental Health Act and Care Programme Approach.

b)Vocational Level 3/NVQ 3 Certificate in Mental Health at level 3 or equivalent and commitment to further education.

c)2 years experience working with people with mental health problems.

d)Experience dealing with a variety of mental health problems in various settings both in the community and in hospital with support and supervision from qualified staff.

e)An awareness of Policy and legislation and how to access the information both in writing and electronically.

f)An awareness of Mental Health and Mental Health service delivery.

g)Adhere to Policy and Legislation relating to Mental Health Mental Health Act 1983, Equal Opportunity Law, Disability Discrimination Act, Human Rights Act, Care Programme Approach and Clinical Governance.

h)Knowledge of the lone worker policy.

3.Analytical and Judgmental Skills

a)Map reading planning the safest most cost-effective route for community visits.

b)When working out in the community have the ability to weigh up situations and seek support and guidance over the telephone where necessary.

c)Must have the ability to make rapid risk assessments on each visit to promote the safety of the patient, staff, carers and general public. Risk assessment tools v experience and acting safely to protect all.

4.Planning and Organisational Skills

a)Liaise with other services to arrange appointments that both meet patient and service demands.

b)Plan home visits once allocated by qualified staff. Post holder to organise logistics and plan visit:

Identifying car, phone and bleep.

Complete White Board (lone worker policy)

Collect medication to be delivered from qualified nurse.

Implement a variety of packages of care as outlined in the individual patients care plan.

Report back to qualified staff.

Record information of visits both manually and electronically.

Plan further interventions as indicated within the care plan.

5.Physical Skills

a)Confidence to drive in an urban environment.

b)Competent keyboard skills to enable information to be inputted into System one and eCPA. Must be able to keep electronic diary up to date and confidence to take on more IT skills as clinical technology improves.

c)Ability to take accurate physical observations blood pressure, pulse and temperature and record in notes advising qualified staff if there were any problems. starting someone on Clozapine will require close monitoring of physical condition in line with CPMS guidelines.

d)Home visits to multi-occupied buildings, many without lifts.

e)Escorting patients out of their home environment providing programmes of care and ongoing assessment of need. ( Anxiety Management Programmes).

f)Driving frequently to home visits throughout the city.

g)Due to patients living conditions it may be necessary to stand/crouch for periods of time.

6.Responsibilities

a)Awareness of independent responsibilities in the implementation of

Lone worker policy both LWS and local Home Treatment.

b)Assist in formulation and planning of care alongside qualified member of staff.

c)Observe and report progress on patients visited in the community and to pass on to the person responsible for the shift.

d)Accompany qualified staff on assessments or reviews.

e)Report to qualified staff any perceived risks to patients and staff.

f)Contribute to clinical case discussions.

g)Observe for any evidence of side effects of medication and report to qualified staff.

h)Promote RECOVERY

i)Escort patients to appointments.

j)Work with qualified staff to ensure patient care delivered to high standard.

k)Assist in smooth running of Team base and conducting various administration tasks, photo copying, faxing.

l)The post holder will be required to participate in the on-call rota. To adhere to the Home Treatment Policy and protocols for the implementation of this service.

m)Support new staff when they join the Team.

n)The post holder is required to comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/Chief Executive Office).

7.Responsibility for Policy and Service Development

a)Involvement in development of Home Treatment Team across the city.

b)Adhere to all appropriate National, LWS and Local Home Treatment policies and protocols.

8.Responsibilities for Human Resources

a)May be involved in interview panels.

b)The post holder will behave in a manner that does not bring the Team or LWS into disrepute.

9.Responsibility for information resources

a)Responsible for recording eCPA

b)Responsible for System one contacts.

c)Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with LWS policy

10.Responsibility for Research and Development

a)Have an awareness of clinical audit within the Home Treatment.

11.Freedom to Act

a)The post holder will actively participate in line management supervision with a senior member of the Team.

b)The post holder will actively participate in clinical supervision in accordance with LWS policy.

c)Can work independently in the community with support, guidance from qualified staff over the telephone. Home visits and clinical picture has changed and package of care needs adapting.

d)The post holder will actively participate in the LWS appraisal system.

e)The post holder will carry out other duties commensurate with the position as required.

Effort

a)Accurate manual and electronic record keeping whilst coping with constant interruptions and distraction in the work place for example: telephone calls and questions from colleagues.

b)Concentration whilst driving at busy times of day.

c)Concentration for short and prolonged periods of time depending on the clinical environment.

d)Managing to extract information from people with communication difficulties due to acute distressing mental health problems.

e)The post holder will constantly deal with sensitive, intricate and complex clinical and service decisions whilst frequently being required to change from one activity to another at a third party request Telephone or staff interruption and be able to respond in a positive and constructive manner to emergency situations.

13.Physical Effort

A. Home visits to multi-occupied buildings, many without lifts.

B. escorting patients out of their home environment providing programmes of care and ongoing assessment of need. ( Anxiety Management Programmes).

C. Driving frequently to home visits throughout the city.

D. Due to patients living conditions it may be necessary to stand/crouch for periods of time.

a)Emotional Effort

a.Ability to deal with people who in mental health crisis on a daily basis

People actively wishing to kill themselves.

People who self-harm.

People who are volatile.

People who are thought disordered.

People who are very difficult to engage within a therapeutic relationship.

b.Ability to cope with stress generated from the constant changing priorities within the Team throughout a shift.

b)Working Conditions

a.Ability to cope with visiting people who are living a squalid, unpleasant accommodation often dirty and smelling with cigarette smoke.

b.Ability to make safe decisions and take the necessary action to reduce the risks associated with community work for yourself and colleagues 24/7.

c.Ability to assess the location of the visit and take steps to minimize any risks identified, ( visits to tower blocks, accessing via a lift at night, parking availability, assessment to plan joint visits, visits to high crime areas or anti-social behaviour problems.

Person Specification

Qualifications

Essential

NVQ 3 or equivalent in Mental Health. Commitment to further education. Understanding of professional boundaries. Awareness of confidentiality issues. GCSE grade A to C in English and maths or equivalent

Desirable

Breakaway and or conflict resolution Knowledge of Care Program Approach or Mental Health Law Child protection half day training. Adult Protection training. Certificate in Mental Health level 3.

Experience

Essential

2 years experience of working with people with mental health problems. Experience of Team working.

Desirable

Experience of mental health work within the NHS either inpatient or community. Multi-disciplinary team working. Experience of helping people who are suffering from a mental health crisis.

Behavioural attributes or competencies

Essential

Common sense. Self-aware. Ability to manage own stress. Good telephone manner. Positive attitude to Mental Health. Enthusiastic and motivated. Aware of own boundaries and limitations. Able to work in a team that operates 24hrs per day, 365 days per year.

Desirable

Belief in Recovery

Skills and attributes

Essential

Practical life skills. Able to follow instruction from qualified practitioners. Excellent communication skills. Confident talking to a variety of people. Clear accurate record keeping. Keyboard skills Self-management skills prioritization, organisation of own workload.

Desirable

Microsoft outlook Familiar with eCPA programme Familiar with Systemone Clinical Risk Assessment Skills Driver with full driving licence.