Manager, Applications System Development

3 weeks ago

Belfast, United Kingdom TSYS Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

As the Engineering Manager, you will be key to unlocking the potential of our engineers, to help them realize their professional development and career ambitions, and to continuously push the bounds of best practice within Engineering at Global Payments Integrated. While delivering the highest quality software at the fastest possible velocity.

We are seeking an experienced, self-motivated, passionate, dedicated, and highly productive Engineering Manager for Global Payments Integrated’s Engineering team across Ireland and the UK. Engineering develops our Genius product, our key market differentiator, and also the Payment Gateway which Genius integrates into. You will be responsible for a number of teams across a range of concurrent projects and initiatives, and will collaborate with colleagues from within Ireland and the UK, and in our US offices, and will be well-versed in handling multiple channels of activity.

The engineering teams are responsible for the full life-cycle analysis, design, development, and testing of the Global Payments Integrated software, including security and performance aspects. You will be expected to lead and to provide best practices across the life-cycle for multiple concurrent projects, as well as providing support and mentoring to their teams.

Duties and Responsibilities

Establish technical direction across the organization with a sound and pragmatic approach to delivering the highest quality software at the fastest possible velocity

Realise the potential of every engineer through excellent leadership, support and mentoring

Manage multiple engineering teams various Global Payments product lines

Work with Product Architects to ensure engineering efforts are delivering the correct product requirements

Work with Engineering Leadership to define best practices and ensure they are being adhered to

Coordinate with Delivery to ensure efforts are being planned, prioritized, executed, and reported against

Ensure projects are delivered to Production in a timely and quality manner

Triage production issues to understand root causes

Conduct 1-2-1s, performance reviews and career management with team members

Manage dependencies, resolve issues, and highlight risks ahead of team to maximize the product flow of the engineering teams

Ensure teams are consuming from, and contributing to, strategic engineering initiatives such as Global Payments Integrated Test Execution Framework, DevOps Lab, Performance Lab etc

Conduct Interviews and technical auditions to expand the engineering team footprint

Play an “in the trench” leadership role - conduct standups, attend Analysis and Design workshops, oversee release deployments, etc.

Competencies

Self Management:

Can take ownership of assigned items on workstack and balance deliverables vs team support 

Dedicate personal time commitments to getting assigned workstack items completed

Ensure escalation of issues and actioning of items in a timely manner

Commitment to self development 

Organisation:

Ability to professionally interact with appropriate stakeholders and meet their expectations

Ability to manage dependencies and team deliverable quality

Ensure that team issue identification and analysis is completed in a timely manner 

Ability to execute team MVFs

Communication: 

Maintain professional and courteous interaction with colleagues, management and stakeholders

Ability to provide clear, accurate, precise and concise status and reporting to team, management and stakeholders 

Team Working:

Maintain a professional and courteous interaction within the teams and between other teams 

Ability to provide regular updates on team dependencies

Ability to align with stakeholders expectations

Excellent inter-team engagement skills

Reliability:

Great timekeeping and attendance

Great meeting participation and attendance at meetings

Deliver on own commitments and demonstrate high quality on deliverables while being accountable for your team commitments

Ensure timely escalations of any issues and timely resolution of team issues to HR

Understanding:

Proficient knowledge of assigned work and tasks along with relevant domain 

Proactively seek to understand requirements

Knowledge and understanding of stakeholder roles and responsibilities and awareness of team projects, the architect roadmap and stakeholder interaction

Solution:

Create fit-for-purpose solutions to deliver on requirements by using best practices, patterns, principles etc in the relevant field 

Consider multiple aspects of the solution 

Proactively seek expertise and share knowledge 

Create Fit-for-Purpose Documentation – solution and decisions

Lead options based planning and agreement with stakeholders

Contribute to roadmap planning with architects

Technical Solution Options and Impacts

Measure and keep track of the impact of Change Requests

Execution:

Produce fit-for-purpose work 

Work is of expected quality as per understanding, solution and department practices and standards

Seek regular feedback

Help avoid rework

Timely resolution of team issues 

Assignment of team resources to projects 

Quality:

Work is demonstrably fit-for-purpose

Ensure supporting artifacts are accurate and precise 

Testability is automated wherever possible 

Defects are minimised, and should not have been catchable under reasonable test expectations

Minimise likelihood of project delays. number of release candidates and production rollbacks

Deliverables:

Ensure deliverables are fit-for-purpose and approved by stakeholders

Ensure the quality of deliverables are as per stakeholder agreement and department practices and standards 

Ensure defects are minimised, and should not have been catchable under reasonable test expectations

Provide constructive issue resolution

Qualifications

BSc or MSc or equivalent in Computer Science or related field

8+ Years Professional Experience

Experience leading in teams (5 people or more)

Preferable:

Management Experience

Payments Industry Experience

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