Claims Relationship Manager

4 weeks ago

Manchester, United Kingdom AXA Group Full time

Claims Relationship Manager

Manchester, UK

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

In this role you will live a client first mindset and enhance our profile through continued thought leadership and strengthening market profile by building and enhancing relationships with brokers and clients. You will lead a client centric ethos within the team and act as a leader and ambassador for AXA XL claims.

You will work closely with the underwriting and distribution new business and renewals sales pitch team, to attract and retain new and existing clients across the Property and Casualty arena. You will often be the first Claims point of contact for new and prospective clients and will have an expert focus on claims performance, service and delivery. You will work closely with the Property & Casualty Claims Team to onboard new clients and manage existing clients, supporting the claims team as required.

In addition you will work with our broker partners and the Claims Team to enhance our offering and relationships, building new relationships where needed.

You will assist the team to deliver upon our mandate to be a data driven organisation by harnessing appropriate key metrics to measure the successful delivery of performance and service for both clients and brokers.

Travel as appropriate throughout the UK will be an element of this role.

DISCOVER your opportunity

What will your essential responsibilities include?

·Contribution to and co-ordination of the development of a Client Service Charter (including segmentation of services).

·Alignment with all internal stakeholders and be a part of the committee structures.

·Development of claims success stories to be used as part of our marketing strategy.

·Communication of the Client Service Charter (including appetite based upon segmentation) internally and externally as appropriate

·Co-ordination of and participation in new pitch meetings and/or renewal meetings as required and in conjunction with the relevant claims team(s). Ensure CLT visibility of pipeline prospects.

·Development of a client & broker engagement plan - minimum quarterly meetings with those clients identified as key clients through engagement with Underwriting and Distribution (broker & client) and Claims Management. CRM to attend meetings where required.

·Determine appropriate agenda for broker and client meetings to ensure that service objectives are being met, material claims discussed, reports are being provided where needed and market perception is understood.

·Collate the feedback from Broker engagements to ensure that there is actionable intervention where appropriate

·Provide analysis of broker surveys and drive the opportunities that arise

·Undertake data analysis and collate anecdotal feedback to determine broker performance

·Understand internal performance against SLAs for discussion with clients and brokers as needed and in conjunction with Claims Management

·Competitor analysis to be undertaken to advise where AXA XL sit with our offering and where improvements can be made

·Collate thought leadership within the team for sharing

·Attendance at industry conferences, where relevant, to promote the Client Service Charter ( AIRMIC)

You will report to Head of Property & Casualty Claims.

SHARE your talent

We are looking for someone who has these abilities and skills:

·Technical Expertise: Good insurance background with knowledge of middle market and risk managed programmes – particularly use of captives. Understanding of global programme structures and financial and operational efficiency. Proven Client Relationship management experience within an insurer or broker. Analytical mindset with the ability to analyse industry trends and market data.

·Influencer and Collaborator: Develop and maintain productive working relationships with other internal leaders, clients, brokers, claim handlers, underwriters and distribution teams. Provide guidance and seek input from others as needed to achieve the best result possible.

·Communicator: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.

·Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency. Ability to take a pre-emptive problem management, solution generation and resolution approach.

·Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and capabilities.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

  • Claims Relationship Manager

    3 weeks ago

    Manchester, United Kingdom IPS Group Full time

    IPS Group has an exciting opportunity with a market leading Insurance Broker as a Claims Executive / Relationship Manager. This is a really unique role where you work with the wider claims team covering classes of business such as property & casualty. We are looking to speak to experienced Claims Execs / Relationship Managers from either an Insurer, Broker...

  • Claims Adjuster

    4 weeks ago

    Manchester, United Kingdom Claims Recruitment Services Full time

    **Claims Adjuster - Marine** **Manchester** **Negotiable Salary + Excellent Benefits** **Role Summary** Investigating and maintaining a portfolio of Marine claims on both the Company and Lloyd’s platforms, working within authority on claims of moderate technical complexity. **Key Responsibilities** - Handling a portfolio of Marine claims on both the...

  • Claims Relationship Manager

    4 weeks ago

    Manchester, United Kingdom AXA XL Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Claims Relationship Manager Manchester, UK Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence...

  • Claims Relationship

    7 days ago

    Manchester, United Kingdom Eames Consulting Full time

    Eames Consulting are pleased to be working in partnership with global insurer on an opportunity to join an establish Claims function as a Claims Relationship & Audit Manager. - Work closely with the Business Development team to support with client onboarding. - Supporting the continued development of client relationships. - Complete auditing of Claims across...

  • Claims Relationship Manager

    4 weeks ago

    Manchester, United Kingdom AXA XL Full time

    Claims Relationship Manager Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. In this role you will live a...

  • Claims Handler

    5 days ago

    Manchester, United Kingdom Exchange Street Claims ltd Full time

    Environmental Liability Adjusters (Cert CILA) Our client is looking for a Liability Adjuster (Cert CILA) to handle a portfolio of Environmental claims on an 'investigate only' basis, workingfrom home and operating throughout the North (East & West) reporting into the Unit Manager. We are ideally seeking someone with a minimum of 1-3 years Liability Claims...

  • Claims Manager

    4 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    What will you be doing? Handle in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail. Report new claims and large loss movements to interested parties/reinsurers and management as required. Maintain the...

  • Claims Manager

    4 weeks ago

    Manchester, United Kingdom HFG Full time

    New Vacancy - Claims Manager Manchester I am currently recruiting for an Insurer who are seeking a Claims Manager to join their expanding team. This role won't be a handling claims as such, but will be more on the analytical/data side of things so they are looking for someone who has strong technical knowledge in the claims space who can analyze,...

  • Claims Manager

    4 weeks ago

    Manchester, United Kingdom HFG Insurance Recruitment Full time

    Job Description New Vacancy - Claims Manager Manchester I am currently recruiting for an Insurer who are seeking a Claims Manager to join their expanding team. This role won't be a handling claims as such, but will be more on the analytical/data side of things so they are looking for someone who has strong technical knowledge in the claims space who...

  • Subsidence Claims Technician Remote/homebased

    2 weeks ago

    Manchester, United Kingdom Exchange Street Claims & Financial Services Full time

    Our client, a highly respected insurance organisation, is seeking to recruit remote / homebaded subsidence claims handlers to handle a portfolio of subsidence losses. This role will entail liaising with Engineers, Surveyors, Loss Adjusters, Policyholdersand other parties in order to reach an equitable settlement to the claim. The successful candidate will...

  • Claims Consultant

    2 weeks ago

    Cheadle Hulme, Greater Manchester, United Kingdom Exchange Street Claims ltd Full time

    The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. Owning a caseload of insurance claims across a multi-client team Managing all aspects of the claim from start to finish Being responsible...

  • Claims Assessor

    3 weeks ago

    Manchester, United Kingdom Insight Select Full time

    Life Claims Assessor / Contract / Full time / Fully remoteOur client, a global and well recognised insurance company are seeking experienced Claims Assessors to join their team. The right individual will have experience of life insurance claims and come from a life insurer. Our client is looking for candidates with experience on a group and individual basis....

  • Property Claims Handler

    4 days ago

    Manchester, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **Benefits** *** Manchester £27000 - £30000 12/04/2024 NJR14769 plus Benefits DESCRIPTION - NJR Recruitment are delighted to once again be supporting one of our closest broking clients in their recruitment needs, this time as they look for a Property Claims Handler to join the business. - Based in...

  • Claims Team Manager

    3 weeks ago

    Manchester, United Kingdom Arch Capital Group Full time

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Role purpose Deliver all specific objectives as...

  • Motor Claims Handler

    4 weeks ago

    Manchester, United Kingdom Vermelo RPO Full time

    **Job Title**: TP Claims Handler, TPPD, PI, SJT, Non protocol **Location**:UK-Manchester, Tunbridge Wells, Chelmsford, Whitstable Hybrid - 1 day pw in the office £20 - 30k salary DOE plus great benefits **Overview**: **We are recruiting for several Motor Claims Handler to join our in-house Team** You will be responsible for handling a portfolio of motor...

  • Motor Claims Handler

    7 days ago

    Manchester, United Kingdom NJR Recruitment Full time

    Due to a sustained period of growth, a Fleet insurance business is currently recruiting an additional Motor Claims Handler to join its team based in Manchester City Centre. This is a great opportunity for a Motor Claims Handler from an FNOL or Credit Hire background to work as part of a growing business, where you will be responsible for dealing with all...

  • Motor Claims Handler

    6 days ago

    Manchester, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **Benefits** *** Manchester £23000 - £32000 14/03/2024 NJR14689 plus Benefits DESCRIPTION - Due to a sustained period of growth, a Fleet insurance business is currently recruiting an additional Motor Claims Handler to join its team based in Manchester City Centre. - This is a great opportunity for a...

  • Claims Executive

    4 weeks ago

    Manchester, United Kingdom Lockton, Inc. Full time

    **Job Description**: Lockton are actively seeking a Senior Claims Executive to join the P+C claims team in Manchester. This is a stand alone role so will required someone who is self-motivated and organised. - Provide day to day servicing of a client’s claims programme and serve as an advocate for their claims needs, ensuring delivery of exceptional client...

  • Pensions Claims Handler

    4 weeks ago

    Manchester, United Kingdom MERJE Full time

    Motor Claims Handler Job Type: Full-time, Permanent Salary:Upto - £28,000 (depending on experience) This company is seeking a skilled Motor Claims Handler to join their nationwide team. As a Motor Claims Handler, you will be responsible for providing exceptional customer service to clients who have been involved in non-fault accidents. Ensure...

  • Building Claims Handler

    5 days ago

    Manchester, United Kingdom MERJE Full time

    Motor Claims Handler - FNOL team  Job Type: Full-time, Permanent Salary:Upto - £28,000 (depending on experience) This company is seeking a skilled Motor Claims Handler to join their nationwide team. As a Motor Claims Handler, you will be responsible for providing exceptional customer service to clients who have been involved in non-fault...