Controls Customer Support Engineer
5 months ago
Are you a looking for an interesting and inspiring opportunity?
Do you enjoy being part of a successful team?
Join our Team
As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.
Partner with the best
As a Controls Customer Support Engineer, you will be responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working.
As a Controls Customer Support Engineer, you will be responsible for:
Facilitate order management - process order intake, input into internal systems.
Connect to customer portals and systems. May support forecasting, billing and collection activities.
Key contact for customer inquiries, customer complaint (issue) resolution process.
Work with operations to understand and communicate commits and status to customers.
Communicates across direct organization. Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
Handles latitude in project techniques.
Project process requires choosing right approaches. Employees should have technical know-how.
Handles diverse clients in a region.
Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
Fuel your passion
To be successful in this role you will:
Bachelor's degree from an accredited university or college.
Demonstrate experience in Services.
Demonstrate experience in Customer Order and Fulfillment.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
This role will be based at our Bridge of Don site.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits.
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