Credit Controller

3 months ago

StokeonTrent, United Kingdom Avison Young Full time

Overview

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

Overall Purpose of Job

OVERALL PURPOSE OF ROLE

To deliver a seamless credit control service to internal and external Clients on all matters relating to the collection and reporting of tenant debt. Maximising collection performance whilst capturing full visibility of our client’s debtor ledger profile.

Proactively supporting the wider Real Estate Management team by liaising with client accountants, surveyors and clients, to enable an efficient and effective credit control service to our clients and stakeholders.

At all times ensuring RICS compliance regulations are followed and achieving best practise in all operations.

Main Duties, Responsibilities & Accountabilities

Responsible for Real Estate Management credit control Ownership for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days Contacting tenants by telephone, e-mail and post. Proactive tenant contact assisting the identification of disputes and potential nonpayers Drive the delivery of debt collection, meeting departmental KPI’s, SLA’s and internal targets Work with cashiering team to ensure accurate and timely cash allocation Maintaining tenant ledgers including reconciliations and contact information Timely management of tenant accounts when chasing debt Maintaining accurate debt commentary and categorisation Providing advice to stakeholders on the status of the debt and suggested next steps Liaising with enforcement officers and solicitors in debt escalation matters Management of unallocated cash and assistance to clear of income items from the bank reconciliations Regular and periodic reporting to internal and external clients within excel and system generated reports Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts. Be an active member of the Credit control team and contribute to team meetings Regular review and update of process notes and other internal documents Contribute to continuous improvement in our process and procedural sphere

You may also be requested to undertake various adhoc tasks to assist with the department. No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Qualifications

Strong organisation skills to prioritise and plan workload Ability to escalate appropriately when necessary Ability to work on own initiative Works effectively within a team Demonstrable achievement of KPI’s and internal team targets Property management knowledge Experience of high volume collection environment Experience working with reporting in excel Experience liaising and working closely with stakeholders at all levels Excellent communication skills are required, both verbal and written. Proactive and driven individual that can show a passion and commitment

Studying toward ICM professional or qualified by experience

Equal Opportunities

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunities employer, and is committed to treating all its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.

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