Claims Handler

Overview

We are looking to recruit a motivated, professional, and dedicated Claims Handler to join our growing claims team based out of our Exeter office. Our Exeter branch is a supportive, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you. You will be responsible for liaising with insurers and other interested parties to expedite the claims and taking a real sense of pride in effectively over delivering against your clients’ expectations. You will be handling mid-corporate claims from beginning through to conclusion. The option is available to work on a hybrid basis. How you'll make an impact Handle all Claim enquiries from First Notification to Settlement via telephone and email. Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors. Offer appropriate technical advice to clients throughout the duration of the claim (full training will be provided) Build and maintain your market, insurance, legislation and other technical knowledge. Efficiently running claims and keeping the system updated with all relevant information. Balance your workload in order to service the client promptly and expertly. Update insurers and recovery agents, informing them of any additional information acquired during the claims process. Ensure that claims statistics are accurate and produced in accordance to SLAs. Manage customer feedback including Complaints/Negative feedback/Positive feedback About You Experience within a claims role will be ideal, but we are happy to consider candidates with insurance exposure. Strong customer service drive along with good planning and analytical skills. Ability to spot potential risks and seek advice when required. Application of due diligence and process adherence accompanied by high accuracy and attention to detail. Good communication and interpersonal skills and will take initiative when assisting team members. Aware of FCA regulations such as GDPR/Consumer Duty. Proficient in MS Office/Excel. Eligible to work in the UK. #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…

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