PA / Office Support

3 weeks ago

Bridgwater, United Kingdom Pineapple Contracts Full time

Pineapple is recruiting for an exciting new opportunity: a PA/Office Support role with our associated UK Home Interiors.

UK Home Interiors have the UK’S largest online range of easy fit decorative mouldings. UKHI current owners purchased the company in 2021 and the business has been around since 1999. A family business, run on a day-to-day basis by Thomas Martin, UKHI runs by its core ethos, offering customers a personal service where they can. Our basic ethos is to source products that use modern, easy fit materials, that replicate the look of traditional materials. In effect, giving you the beauty of plaster or wood, but with a fraction of the installations, and post installation, hassle. The company has growth plans and are looking for someone to be part of this exciting new journey.

JOB TITLE:         PA/ Office Support    

REPORTS TO:     Managing Director

LOCATION:      Bridgwater, Somerset

HOURS:            8AM – 4.30PM

We are seeking a new team member to join our close-knit group and assist with order processing, sample distribution, and various office administrative tasks. This role is ideal for someone who enjoys working in a flexible job role and thrives in a collaborative environment and enjoys working within a small team.

KEY RESPONSIBILITIES:

  • Serving as the first point of contact for customers, handling inquiries with professionalism and providing accurate information to ensure customer satisfaction.
  • Acting as a brand ambassador, embodying the company’s values and mission in all interactions with customers and partners.
  • Taking orders over the phone, ensuring all details are captured accurately and efficiently to facilitate smooth order processing.
  • Processing online orders, verifying the accuracy of order details. 
  • Preparing and sending out product samples/orders, coordinating with team members to meet potential clients' needs and deadlines.
  • Packing orders as required, ensuring all items are packaged securely and in accordance with company standards to prevent damage during transit.
  • Sending out tracking information to customers, keeping them informed of their order status and expected delivery times.
  • Setting up cost estimates for customer orders, ensuring all pricing details are correct and communicated clearly to customers.
  • Booking collections with carriers, coordinating pick-up schedules to ensure timely delivery to customers.
  • Inputting leads into the CRM system, maintaining up-to-date and accurate records to support sales and marketing efforts.
  • Ensuring accurate documentation of customer information, keeping records current and compliant with data protection regulations.
  • Supporting the Marketing team by updating product information on the website, ensuring all content is accurate, up-to-date, and aligned with marketing strategies.
  • Providing general office support as needed, assisting with various administrative tasks to ensure smooth day-to-day operations and a productive work environment.
  • Supporting the Managing Director with a wide range of administrative and coordination tasks as needed. 
  • Ensure the office runs smoothly by managing supplies and maintaining facilities.  

Requirements

  • You will have proven customer service experience, Ability to prioritise urgent and important work over non urgent or important tasks.
  • Able to work in a collaborative environment, supporting marketing and administrative tasks for team members when required.
  • You are proactive with previous demonstrated ability to anticipate needs and address potential issues before they arise.
  • Excellent verbal and written communication skills.
  • Interact professionally with customers.
  • Proven experience of order processing, with a high attention to detail.
  • Superb organisational and multitasking skills, able to plan manage your workload and re prioritise if necessary.

 

 

PERSONALITY PROFILE:

  • Must be passionate about the brand, be flexible and have a can-do attitude.
  • Confident, pro-active, approachable and happy to turn your hand to anything required.
  • Hardworking, conscientious and take pride in your work.
  • Happy to work to tight deadlines.
  • Self-motivated and organised with excellent attention to detail and can-do attitude.
  • Excellent written and verbal communication skills.

Benefits

  • Competitive pay
  • Pension scheme
  • 23 days annual leave + UK bank holidays
  • Extra day’s leave for your birthday
  • Annual pay reviews
  • Free onsite parking

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple/UK Home Interiors.

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