Customer Compliance Manager

3 weeks ago


West Midlands, United Kingdom BELFOR Property Restoration Full time

Job Description

Build and maintain effective and appropriate key relationships internally and externally. Support with the development of the BELFOR core services. Accurate data input into both BELFOR Systems and Customer Portals.  Ensure BELFOR Complaint SLA’s and BELFOR’s Customers SLA’s are adhered to, highlighting any failures and identify prevention of future failures. Work with the Customer Experience Teams and Operations Teams to ensure all the complaints are managed, escalated according to the FCA guidelines and logged immediately onto the in-house system. Support Regional Customer Experience Teams & Operational Teams on complaint handling to ensure a successful resolution within the agreed SLA’s and timeframes to resolve. Maintain complaints and compliments spreadsheet and ensure it is filled out correctly. Provide root-cause feedback internally, to ensure continuous business improvement is achieved. Oversee BELFOR compensation payment to ensure GDPR is adhered to.

Requirements for Role

Strong communications skills both verbal and written. Good organisational skills and ability to work under pressure. Team player and able to work on own initiative and self-motivation.

What we offer

28 days Annual Leave

Annual Pay Review

Retirement Pension Plan

Life Insurance

Health Cash Plan

Employee Assistance Programme

Induction and E Learnings

Annual Flu vaccination

Eye Test


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