Process Improvement Project Manager
5 months ago
Process Improvement Project Manager
Any of our UK sites - Lancashire, West Yorkshire, West Sussex, Lincolnshire, Hampshire, Midlands, Glasgow or Cumbria
Process Improvement Project Manager
Your New Company
The UK’s Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks.
To support our continued growth we are looking for a Project Manager (Business Improvement) to join our team. We are looking for someone who is passionate, not just about the industry, but also about supporting our teams to in delivering essential services 24/7/365 that really make a difference to local people and communities.
What we offer
We are committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we can offer our people opportunities to acquire a wide range of skills and gain broad and varied experience to enable them to progress in their career. Investing in our people and enhancing our expertise and flexibility enables us to deliver the highest standard of service to our customers.
Our benefits
We really value our people and so we like to look after them. If you work for us, you’ll enjoy a great range of employee benefits:
Career development including professional qualifications and accreditation Health & Wellbeing Benefits:Employee Assistance Programme including mental health support and access to counselling Access to 24/7 virtual GP Occupational Health support Tax efficient benefits via salary exchange (salary sacrifice): Cycle to WorkGroup Personal Pension Scheme Employee Discount Scheme – discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more Established local social committees with calendar of regular social events Life assurance cover Flexible working Long service awards Opportunities to volunteer and make a difference via local community projects and initiatives
Your new role
Working as part of the centralised Project Management Office (PMO), you will be part of the team responsible for defining and maintaining project management standards and practices. The primary purpose of the PMO is to improve the overall management and execution of projects and programmes whilst ensuring they also align with Ipsum’s strategic goals and objectives.
As part of the PMO, you will aspire to be:
Supportive in how we deliver our services. Controlling in how we govern our projects, programmes and outward services. Become a guiding authority on the best methods for change management. And deliver the Ipsum Way of Service in all our Projects.
Principal Accountabilities:
Stakeholder and project management - including definition, approach, facilitation, documentation and successful completion of complex agile projects. Risk Management - assess and manage risks associated with projects and programs. Maintain risk data, facilitate risk assessments, and provide guidance on mitigation. Resource Allocation - manage resource allocation across projects, ensuring that the right people are assigned to the right projects at the right time. Standardisation & Governance - establish standardised project management processes, methodologies, and templates. Ensure that projects adhere to our standards, which helps improve consistency and reduces the risk of project failure. Reporting and Communication - provide regular reporting to senior management and stakeholders about project and programme progress, status, and key performance metrics. Performance Monitoring - track project and programme performance through key performance indicators (KPIs) and metrics. This allows for timely identification of issues and deviations from the plan, enabling corrective actions to be taken. Knowledge management – look to establish knowledge warehouses to capture and share best practices, lessons learned, and historical project data. Project Portfolio Management - prioritise and select projects and programmes that align with our strategic objectives. Using business case and return on investment (ROI) decision gates to make informed decisions about which projects to pursue, ensuring we select the most appropriate improvement tool ‘in the box’. Change Management - facilitate change management by ensuring that changes introduced through projects and programs are effectively communicated, understood, and adopted. Continuous Improvement - identifying areas for process improvement and implementing changes to enhance the efficiency and effectiveness of our processes and practices. Champion the Ipsum Way - Utilising the Agile Sprint methodology, plan to breakdown the Ipsum Way process into weekly sprints with deliverable outputs. Integration of new acquisitions & transitioning into the Ipsum Operating Model - By learning from our IP-T (OTL) experiences, develop a ‘playbook’ which could be utilised for all new acquisitions. That includes feedback to the various Steer Co’s on progress, Issues, and areas needing support and attention. Business Transformation and Development - Using the team to design new projects which would deliver transformational changes to Ipsum. Stewardship of the Full Potential Plan (FPP) - Taking the lead role in the development of our Full Potential Plan by working with members of the ELT. Monitoring completion rates, successes and areas where more focus is needed, working with the team to find solutions including routine communication with the CEO and 3rd party investors where necessary. Project Delivery of IpsumLive Jobs - Embedding and optimising the full potential of IpsumLive Jobs, including the scheduling and commercial module, vehicle and plant module, SHEQ module and timesheet module. Utilising the dashboard elements within IL-J during the ELT weekly session, holding the ELT heads to account to focus the delivery teams on the data driven within the system. Project Delivery of IpsumLive Assets Centralisation of non-geographically necessary shared service tasks - Investigate opportunities to centralise duplicated roles into a single location. Once identified and agreed, delivering those changes without negatively impacting the operations of the business. Draft up Departmental responsibilities, scope of operation, and expected deliverables Stewardship of the Competency system and administration across divisions Removal of any unclear lines of responsibilities within our structure or processes -Clearing out unclear lines of responsibilities to minimise cross overs of accountabilities through process mapping to understand where cross business, cross divisions synergies exist. Look to design a framework in how and when we should communicate with all employees/stakeholders - Design, develop and embed a communications plan which serves to inform individuals how we should communicate, when we should communicate, to whom we should communicate and what to use in terms of the methods/martials.
About you
Essential qualifications/ skills/ experience
PRINCE2 Practitioner/ APM Project Manager Qualification (APMP) or similar Full UK driving licence Experience of reporting, providing business analysis to influence data-driven decision making Familiarity with Agile project management, Lean Six Sigma or similar. Excellent Microsoft Office skills. Excellent communication skills, both written and verbal. A thorough approach to tackling problems and the ability to work methodically. Time management and the ability to prioritise workload and meet deadlines. A strong team player. Good organisational skills and attention to detail. Ability to work effectively at pace, make decisions in the face of competing priorities, and remain calm and resilient under pressure. Strong interpersonal skills, and the ability to develop effective relationships with a wide range of stakeholders. Experience managing complex projects with multiple stakeholders. A proactive approach and passion for continuous improvement, with an appetite to work with others to simplify processes and increase efficiency.
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