Business Development Manager

Job summary

Afriendly, successful and well organised practice are looking to seek an enthusiastic and motivatedBusiness Development Manager to share our commitment in delivering high qualityservices to our patients and assist in our ongoing development.

The Business Development Manager along with the 5 GP partners comprise the Leadership team. It is the role of the Business Development Manager toprovide robust and competent business leadership with the support of theorganisations management structure. The Business Development Manager,supported by the GP partners, is accountable and responsible for the wholenon-clinical side of the business.

The purpose of the role is:

To ensure that Bowling Highfield Medical Practice meets its agreed business aims and objectives

To provide effective leadership, exceptional financial acumen, business strategy and management skills

To develop a profitable, efficient, and effective business

To drive change programmes for the benefit of the whole practice

To provide a working environment which is motivational, enjoyable and sustains the high morale of all team members

To facilitate effective communication between the different line managers

Main duties of the job

Create and manage a rolling five-year business plan.

Oversee and manage the finances to maximise income and control costs with the objective of increasing the partnerships profitability.

Manage and deliver all potential income generating schemes using well researched business plans.

Provide articulate communication and briefings to all staff to ensure the vision and objectives set out in the 5-year plan are clear and understood.

Ensure all legal matters are managed in a timely manner.

Ensure all submissions and returns are submitted on time.

Quality and Outcomes Framework and all target driven activity Liaise with our operational manager to deliver and manage the programme.

Work with the PCN members to deliver the primary care network contract directed enhanced service.

Oversee clinical database activity, the website and IT development for patients use.

Adopt a business and strategic approach to the management and development of patient services.

Ensure the Practice maintains high health and safety standards to ensure the wellbeing of team members, visitors, and patients and to adhere to legal requirements.

To ensure the whole team understand and adhere to the principle of confidentiality and that the Practice has the necessary policies and procedures in place to meet our legal obligations.

About us

The Business Development Manager along with the 5 GP partners comprise the Leadership team. It is the role of the Business Development Manager to provide robust and competent business leadership with the support of the organisations management structure. The Business Development Manager, supported by the GP partners, is accountable and responsible for the whole non-clinical side of the business.

We are a friendly, successful and well organised practice that are looking to seek an enthusiastic and motivatedBusiness Development Manager to share our commitment in delivering high qualityservices to our patients and assist in our ongoing development.

Job description

Job responsibilities

Business Development Manager

Job Description

JOB TITLE: Business Development Manager

REPORTS TO: GP Partnership

HOURS: hours

Role Purpose

To ensure that Bowling Highfield Medical Practice meets its agreed business aims and objectives To provide effective leadership, exceptional financial acumen, business strategy and management skills To develop a profitable, efficient, and effective business To drive change programmes for the benefit of the whole practice To provide a working environment which is motivational, enjoyable and sustains the high morale of all team members To facilitate effective communication between the different line managers

Scope of the Role

The Business Development Manager along with the 5 GP partners comprise the Leadership team. It is the role of the Business Development Manager to provide robust and competent business leadership with the support of the organisations management structure. The Business Development Manager, supported by the GP partners, is accountable and responsible for the whole non-clinical side of the business.

Key Activities

The Business Development Manager role has two dimensions:

To ensure, through effective management, that the day-to-day running of the business is carried out effectively and efficiently and with a positive team spirit. To look beyond todays challenges and assimilate forthcoming changes, the impact they may have on Bowling Highfield Medical Practice and the opportunities that they may create. The Business Development Manager will facilitate the other members of the leadership team in decision making processes.

Main Areas of Responsibility

Mission - To ensure Bowling Highfield Medical Practice adheres to its mission statement: A progressive Medical Practice committed to growth through a team approach providing excellent patient care Strategic Management and Planning - As a member of the leadership team, create and manage a rolling five-year business plan. Financial Management - Oversee and manage the practice finances to maximise income and control costs with the objective of increasing the partnerships profitability. Provide financial forecasts and projections. Work closely with our finance manager to ensure the day-to-day management of the practice accounts, the submission of all statutory accounting processes, cash flow and recommendations of capital spend. Liaise with financial advisers such as bankers, accountants etc. Ensure the practice receives an appropriate and equitable allocation of financial resources. Business Development - Manage and deliver all potential income generating schemes using clear, well researched business plans. Negotiate contracts and service level agreements. Write all associated documents, present plans externally to stakeholders and others and manage the on-going operational process. Assist and coordinate any potential future opportunities for practice expansion or mergers. Premise expansion and development including lease negotiation. Communication Strategy - Provide articulate communication and briefings to all team members to ensure the vision and objectives set out in the 5-year business plan are clear and understood and that all staff are working towards the same goal. Conduct regular 1-2-1 meetings with direct reports and ensure this process is cascaded. Ensure all external communications are in line with the ethos and culture of the business. Organisation of Partnership - Arrange, chair, and organise all leadership team meetings to ensure effective team working. Take appropriate action to keep the team on track. Legislative responsibilities - ensure all legal matters including (contracts, service level agreements, IOS registration and Care Quality Commission registration) are managed in a timely manner. NHS and other submissions /returns - Ensure all submissions and returns are submitted on time, including NHS complaints return, Practice Declaration, NHS workforce and IG toolkit. Quality and Outcomes Framework (QOF) and all target driven activity Liaise with our operational manager to deliver and manage the QOF programme ensuring the highest levels of performance and service standards are achieved wherever possible. Track achievements and take corrective action as appropriate. Primary Care Network - Work with the PCN members to deliver the primary care network contract directed enhanced service. IT - Maximise the effective use of technology by adopting a strategic approach to its use. Keep abreast of IT developments within the sector and direct the leadership team as appropriate. Oversee clinical database activity (capture, collation, interrogation), the Bowling Highfield Medical Practice website and IT development for patients use. Work with centrally and locally commissioned services to provide IT security including back up maintenance and disaster recovery. Ensure the Practice is fully compliant with the requirements of GDPR. Patient Services - With the support of the line managers, adopt a business and strategic approach to the management and development of patient services. Maintain records of registration, patient turnover and capitation. Oversee an effective patient appointment system and work with the leadership team to make the process as effective as possible. Provide a professional and patient focused approach to complaints and personally handle any complaints that have been escalated in a sensitive and diplomatic manner by defusing them quickly. Administration - Manage all the Practices policies and procedures. Procurement - Ensure all equipment, drugs, supplies, and services are procured in the most cost-effective manner. Health and Safety - Ensure the Practice maintains high health and safety standards to ensure the wellbeing of team members, visitors, and patients and to adhere to legal requirements. Confidentiality - To ensure the whole team understand and adhere to the principle of confidentiality and that the Practice has the necessary policies and procedures in place to meet our legal obligations. Role Development - Consider the role in a wider context and be open to any potential income generating opportunity to provide management, expertise, guidance, or support to other practices in the area or beyond. Person Specification

Qualifications

Essential

Evidence of continuous professional development in business or healthcare management.

Desirable

Degree level certification Relevant management or finance qualification

Experience

Essential

Proven track record in business development, strategic planning, and operations management Strong networking and facilitation approach to business development Excellence in leading people Demonstrable experience in financial management, budgeting, and cost-saving initiatives Strong experience in leading projects and delivering outcomes to deadlines Experience of working in teams and able to promote teamwork and employee satisfaction Experience working in or closely with primary healthcare or NHS organisations

Desirable

Experience in contract negotiation, particularly with NHS, commissioners, or healthcare providers Familiarity with Personal General Medical Services (PMS) contracts or Primary Care Networks (PCNs)

Practicle and Intellectual Skills

Essential

In depth understanding of the NHS structure, policies, and regulations affecting GP surgeries Ability to identify business opportunities and create strategies for revenue growth Strong analytical and problem-solving skills, with the ability to interpret financial and operational data Strong IT skills, in particular Microsoft packages Effective negotiation skills to ensure successful outcomes

Desirable

Knowledge of healthcare funding models and Quality Outcomes Framework (QOF) Familiarity with marketing and stakeholder engagement strategies. Skilled in using healthcare IT systems (SystmOne)

Planning and Organisational Skills

Essential

Excellent communication and interpersonal skills including report writing and presentation skills Strong organisational skills Approachable with the ability to listen and empathise to get the best out of people Effective delegation and empowerment of staff Enthusiastic approach with energy, passion and drive

Desirable

Project Management knowledge and experience

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