IT Change and Configuration Manager

1 week ago

London, United Kingdom Hyperoptic Full time

IT Change and configuration Manager

Hammersmith with Hybrid working

About the role and the Team:

We are seeking an experienced Configuration Manager to lead our configuration management efforts. The Configuration Manager will be responsible for overseeing the configuration management database ServiceNow (CMDB) and ensuring the accurate documentation of all IT assets and configurations. The ideal candidate will have a proven track record in configuration management, strong leadership skills, and the ability to drive process improvements in a dynamic environment

What will you be doing?

Configuration Management Leadership:

Lead and oversee all configuration management activities, including the maintenance and updating of the CMDB to accurately reflect the current state of IT assets and configurations. Develop and implement robust configuration management processes and procedures to ensure consistency and accuracy across the organisation.

Change Management Integration:

Collaborate with the Change Management team to integrate configuration management practices into the change management process. Ensure that changes to IT assets and configurations are properly documented and managed within the CMDB.

Incident and Problem Management Support:

Provide support to Incident and Problem Management processes by supplying accurate and timely configuration information to assist in the resolution of incidents and problems. Analyse configuration data to identify trends and patterns that may indicate underlying issues or areas for improvement.

Continuous Improvement:

Drive continuous improvement initiatives in configuration management processes and tools to enhance efficiency and effectiveness. Conduct regular audits of the CMDB to verify data accuracy and integrity, identifying areas for improvement and implementing corrective actions as necessary.

Stakeholder Collaboration:

Collaborate with internal stakeholders, including IT teams and business units, to gather requirements and ensure alignment of configuration management practices with business needs. Provide guidance and support to other team members on configuration management best practices and tools. 

What we are looking for:

Relevant certifications (e.g., ITIL Intermediate/Expert, Configuration Management Certification) are highly desirable. Proven experience in configuration management or a related field, with a strong understanding of configuration management principles, processes, and best practices. Experience with configuration management tools (e.g., ServiceNow, BMC Helix, or similar), including configuration, administration, and reporting capabilities. Demonstrated leadership skills, with the ability to effectively lead and motivate a team.

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done

Awarded Broadband Provider of the Year Uswitch Telecoms Awards, as voted for by 20, customers, plus Fair Terms Gold Award . We're also very proud to have been awarded Great Place to Work Certification (-23) and UK's Best Workplaces for Wellbeing

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

We work smarter, together We stay focused We strive for excellence

S ome of our key Benefits

Competitive salary 25 days' paid holiday increasing each year, to a max of 35 Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer Private medical Insurance provided by AXA health Life assurance giving you cover of 4 times your base salary Partnership with the Kings Trust  Our pension scheme matches your contributions up to 4% Retail offers — discounts from hundreds of recognisable brands Free Hyperoptic broadband if you live in a Hyperoptic area Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

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