Band 3 Facilities Team Leader

6 days ago

Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job summary

The facilities department is an integral part of UHB Trust, and all of our staff pride themselves on the values of the organisation, and always strive to deliver the best possible service and care to all of our service users.

The applicants will need to be used to working in a fast past environment, whereby the expectation will be to support the Facilities department from an administration level, but also be able to support the direct management team with delivering the best service to UHB as possible.

Solihull Hospital is a family driven environment, and the culture and atmosphere is excellent, so if you feel you fit our working culture, and meet the Trust values of Kind, Connected and Bold, then we would love to hear from you.

Main duties of the job

Managing diaries. Raising Orders and receipting, Sound use of software including all Microsoft packages, Written emails & Typing letters.

Communication is vital in this role, as you will communicate with a diverse workforce from all different backgrounds, including patients and staff members from other departments.

Organisational skills will need to be high, as the department has a large number of staff members that all have personal files, invite to meeting letters and the ordering of uniforms, so, understanding filing and clerical duties is strongly desired for this role.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems

Desirable

*Experience of working in a busy environment *Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard/ IT skills *Good organisation skills and ability to multitask *Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors *Ability to problem solve *Understand confidentiality and apply the principles in every day working practice *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills. *Good organisational skills *Team Player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

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