Head Veterinary Receptionist

1 month ago

Ipswich, United Kingdom CVS Group Plc Full time

Head Veterinary Receptionist - Riversbrook Veterinary Group

Practice Site: Riversbrook Vets (Cliff Lane)

Riversbrook Vets (Cliff Lane)

We have a fantastic opportunity for a Head Receptionist to join our team here at Riversbrook Veterinary Group

This is a full-time position, working 40 hours per week across both sites (Cliff Lane & Ellenbrook Green).

Monday - Friday with a share of the Saturday rota: likely 2 in 7 but can be discussed at interview.

As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very diverse and fast pased environment, which makes the role varied, interesting and no day is ever the same

The role will involve receptionist duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, handling medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic. As Head Receptionist, you will also be responsible for managing the reception team, staff/holiday rotas and recruitment.

We are looking for someone who has excellent communication and organisational skills as well as strong leadership skills. Experience managing teams will be highly beneficial. Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial.

You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.

As one of our receptionist you will have access to our Client Care Hub. This is a dedicate space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further session(s) at any point in the next six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.

The salary for this position will be £26, depending on experience.

We know that benefits are key and that your personal benefits priorities will differ from others, so

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