Job Description

We are looking for a Civils Coordinator to join our department in the North West.

The post holder will work closely with the Civils Programme Manager and Operations Manager, to provide a comprehensive support role in which they will be responsible for managing the day-to-day administrative requirements for the civil roles within the B2B-NW workstream. A professional and confidential manner will be required at all times.

Roles & Responsibilities:

• End to end responsibility for coordination of customer delivery
  
• Jeopardy management of job queues and queries
  
• Daily Interface with Operations Manager, suppliers and attend regular conference calls
  
• Complete daily / weekly/ monthly reports
  
• Receive and review daily work stack over Internal System. Management of planned start dates and completion dates on the internal system.
  
• Input and Manage Streetworks Noticing end to end process for Internal Stake holders & Suppliers
  
• Act as an interface with the Civils and Operations Manager to provide timely and accurate updates
  
• Monitor and Update Internal customer systems
  
• Raise and action from start to finish Streetworks Notices and permits
  
• Ordering of materials
  
• Daily / Weekly reports
  
• Attend Conference Calls/ Meetings
  
• Manage all Noticing queues
  
• Liaise with the field and management daily.
  
• Day-to-day administration
  

Requirements

Skills & Qualifications:

• Experience of proactive coordination & developing relationships with key stakeholders
  
• Knowledge of telecommunication or civil engineering desirable
  
• Able to communicate clearly and consistently
  
• Experience of NRSWA standards and guidelines
  
• Excellent communication skills – ability to converse with and confidence at all levels.
  
• Take personal responsibility and be accountable, working with minimal supervision
  
• A positive team player – being supportive and positively encouraging colleagues
  
• Organised, professional and proactive attitude to work
  
• Strong time management skills
  
• Innovative approach, continuously looking to improve or create efficiencies
  
• Proficient use or a good level of understanding in the use of technology and systems relevant to the role (add in systems / devices).
  

Benefits

What can we give back to you?

• This is a Full-time field-based position working primarily in London / Greater London areas.
  
• Working hours to be 8.00am-17:00pm Monday to Friday, although some flexibility may be required.
  
• PAYE competitive salary
  
• As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employee’s development through continuous training and up-skilling
  
• Offering career development and opportunities for progression through the business
  
• Access to exclusive events, shopping deals, giveaways and travel discounts
  
• Heavily discounted Virgin Media products, including broadband and TV services
  
• Refer a Friend scheme offering cash bonuses of up to £1000
  

Requirements
Use telecoms installation & test equipment to install with Fibre, Copper & CATV cables to client specification Work on internal databases to record actions & daily whereabouts Represent the company in a professional and helpful manner whilst interacting with service providers, end users, members of the public and Virgin Media employees where necessary Adherence to Virgin Media quality standards - copies of the quality standards will be provided by VM at audit Ability to record changes and updates made, as a result of work carried out, updating VM with details on task closure Ability to work safely, such as National Roads & Street Works Act Ensure all equipment used meets recognised safety standards including but not limited to tools and testers

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