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Key Accounts Success Processor

4 months ago

Wolverhampton, United Kingdom Culligan UK limited Full time

About Us

Culligan UK Limited is a leading provider of drinking water solutions and has been serving customers for over 80 years. As part of the international Culligan group, our mission is to provide better water for our customers and consumers around the world while minimizing the impact on the environment. We are currently seeking a dedicated and motivated individual to join our team as a Key Accounts Success Processor.

Summary:

The Key Accounts Success Processor is responsible for providing administrative support to our key accounts, ensuring the successful execution of their requirements. Working closely with the Key Accounts Success Processing Team Leader, this role plays a crucial role in delivering exceptional customer experiences and fostering long-term relationships with our key accounts.

Responsibilities:

  • Process and manage customer orders, quotes, pricing, contracts, and other customer-facing documentation.
  • Collaborate with internal teams to ensure timely and accurate execution of customer requirements.
  • Create and deliver reports on customer spend, rebates, and assets.
  • Update and maintain customer data in CRM/ERP systems.
  • Support cash collection activities by working with Customer Success Executives.
  • Assist in the administrative output of account reviews and handle escalations with priority.
  • Contribute to pricing and tactical increase activities to strengthen customer relationships and revenue growth.
  • Maintain strong communication with key accounts, internal departments, and colleagues to ensure seamless operations.
  • Comply with company policies and processes, and suggest improvements to enhance the customer journey.

Requirements

  • Prior experience in a similar administrative role, ideally supporting key accounts.
  • Strong attention to detail and ability to handle multiple priorities.
  • Excellent verbal and written communication skills, with the ability to build rapport at all levels.
  • Proficiency in Microsoft Office tools and CRM systems.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Ability to analyse data and present information in a clear and polished manner.
  • Knowledge of customer relationship management practices and strategies.

Benefits

  • Monday - Friday working pattern
  • 23 days' holiday + Bank Holidays - increasing with long service
  • Company Pension scheme
  • Company Sick Pay (after qualifying period)
  • Enhanced Paternity & Maternity benefits
  • Perks at work Benefits + 24 hours access to Employee Assistance Programme + Volunteering Day
  • Employee support network and mental health assistance
  • Career progression opportunities