Duty Manager

2 months ago

Bovey Tracey, United Kingdom Eden Hotel Collection Full time

**We are delighted to have been awarded AA SMALL HOTEL GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places to Work in Hospitality**

*2024Winners of the Springboard Excellence awards in Employee Engagement &Health/Wellbeing*

What you’ll be doing?

As a Duty Manager, you will have a key position in supporting all departments. Ultimately, this role is around enhancing guest service, building relationships with guests and maintaining regular contact with them throughout their stay. You will support other departments during pressure points of service, and be an integral ‘go to’ person for both guests and managers.

At Eden Hotel Collection, it is ALL about our guest, being 100% customer focused with a ‘can do’ attitude, sense of humour, alongside an eye for detail. And so, you will lead from the front in delivering inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

What you’ll need?

Ideally, you will already have hotel Front Office experience ideally at Team Leader level; OR

You may have recently graduated and already have significant Reception or F&B experience gained either during a placement year or part-time experience.

Either way, you’ll be looking for a role that can widen your experience and be a stepping stone to a future Head of Department role.

Most important is your proven skills/ability to:

Be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you; You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest. To preferably have knowledge of hotel reservations systems, and Microsoft Office skills.

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our bespoke Eden Extra’s benefits platform offers:

Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service; Fairly distributed Service Charge/Gratuities paid monthly; Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities. Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools; Cycle to Work Scheme and Electric Vehicle Lease Scheme; Health plans for dental, optical, alternative health care + 24 hour GP access; Discounted stays, spa treatments, golf and leisure access across EHC properties; Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people; Access to Eden Engage – our employee portal with regular team news; Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE; Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.  Return to work financial support for those returningfrom maternity leave; You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?

Our culture focuses on collaborationso we regularly involve our teams in helping to shape this via:

- An opinion that counts….regular surveys and forums that ask YOU for YOURopinion;

- A ‘You said, we did’ approach so that you know we’re taking your feedbackseriously;

- A commitment to Sustainability & Wellbeing with employee champions in everyhotel & HQ;

 Eden Hotel Collection is a passionate advocate of providing equitableworkplace’s, as such we seek to recruit, develop and retain the most talentedpeople from a variety of backgrounds, perspectives, and skills. We thereforeencourage applications from all genders, races, religions, ages and sexualorientations, as well as parents, people living with disabilities, and anyother groups that could bring diverse perspectives to EHC.

We are proud to bemembers of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart ofall we do – we lead with a values led approach based on Heart, Honesty,Spirit and Team, which were written ‘by our people for our people’. Testament to this is our multi award wins inemployee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate ofproviding equitable workplace’s, as such we seek to recruit, develop and retainthe most talented people from a variety of backgrounds, perspectives, andskills. We therefore encourage applications from all genders, races, religions,ages and sexual orientations, as well as parents, people living withdisabilities, and any other groups that could bring diverse perspectives toEHC.

INDMP

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