Engineer Resource Controller

2 weeks ago

Sheffield District, United Kingdom BT Group Full time

What you'll be doing

Monitor field allocation system to ensure effective deployment of field resource, working closely and collaboratively with engineers, making sure they are the best fit for the customer. Use the right tools and systems to identify risks and issues with resource allocation profiles, flagging to the correct control / area manager. Manage customer escalations on the day by utilising all resourcing solutions, including 3rd party resource. Continually improve control processes, managing task enablement to meet required deadlines.  Manually build tasks to meet require appointment dates where automation is not in place, e.g. Cloud Voice. 

The skills you'll need

Problem solving, be logical and methodical. Experience with Microsoft Office is essential, along with good written and verbal communication. Previous experience as a resource controller or similar.  Multi-tasking and working under pressure. Product Knowledge is desirable. 

Benefits

22 days annual leave + bank holidays (can buy extra days) BT pension scheme (5% from you, 10% from BT) Opportunity to purchase discounted BT shares Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy. Season ticket loan, discounted Virgin experience days, financial education programmes. Discounted BT & EE retail products.  Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.

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