Front of House Porter

3 weeks ago

Oxford, United Kingdom The Store Oxford Full time

We are
open 



The Store
Hotel is a new luxury and boutique hotel set in the heart of Oxford. We sit in
the building of the historic department store and Oxford institution, Boswells.
Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder,
reflecting the rich heritage of the building’s former life.



Our growing
team is already full of dedicated and passionate professionals working hard to
see The Store bring a new and refreshed luxury hotel experience to the city of
Oxford.



Does this role
appeal to you?



We
are looking for a Porter to join our team. The ideal candidate will have
experience in working in hotels, anticipates guests needs and has a proactive
approach to their role and duties. The successful candidate must also be able
to work effectively with other members of the company.



The
role requires the successful candidate to keep calm under pressure, have excellent
communicative skills and to be able to cope with the physical demand of the
job.



If this sounds
like something you could do then step into the spotlight as our Porter at
The Store, Oxford



Here’s what
the role is all about:



As
Porter at The Store, you will provide
exceptional guest service; you will be one of the first if not the first point
of contact for most of our guests – this is a big role to fill, and no day will
be the same. We are looking for someone who can action guests needs quickly,
interact in a professional manner and efficiently, pre-empting guests needs and
being there to assist the Front of House team. This will include tasks such as
the transportation of guest luggage and delivering guest amenities into the
rooms for the guest prior to their arrival. The
Porters presence will enable us to enhance the guest journey even more.  



These are the
behaviours and skills that we’re looking for:



Professionalism



Personable



Knowledgeable



Exceptional Customer Service



Adaptable



Previous experience in hotels,
the ability to manage multiple priorities, and a strong understanding of
customer preferences are essential.



 Benefits 




  • 28 days
    annual leave (increasing to 33 days after 5 years’ service) 
  • Flexible
    rotas - we understand the importance of work life balance. 
  • Delicious
    and nutritious meals on duty
  • Ongoing
    training provided - both in house and external. 
  • Career
    progression and development - we invest in our people.     
      
  • £25,000 per
    annum (£30,000 estimated on target earnings).   
  • Discount
    with Experience Oxfordshire – Perks for Partners
  • Royal
    Cars taxis 50% discount for our people
  • Refer a
    Friend Scheme 
  • Hospitality
    Rewards: access to health and wellbeing benefits and perks for everyone
    (high street discount, restaurants, and Employee Assistance) 
  • Brand
    pillars - we have four pillars that we live and breathe every day 
  • Opportunities
    to socialise and celebrate big moment together - birthdays, work
    anniversaries and big life moments 
  • Fundraising
    initiatives - we support the community and like to give back, in 2023 we
    walked for wellbeing supporting Hospitality Action. 
  • Go green
    - come and work with a company that are committed to creating a greener
    planet, by looking at how we can reduce our carbon footprint - we have a
    green team who ensure we are on track, come and play your part in
    that.   


As the hotel
grows more benefits will become available.



We’ve got
4 Brand Pillars that will also help you thrive:



Legacy - The Store celebrates its rich
history as a beloved department store, in the heart of Oxford, and pays tribute
to the building’s past by carrying forward a legacy of enchanting guests with a
sense of delight and wonder.



Discovery - Like its predecessor, The Store
is a place of discovery, offering a myriad of spaces to explore and uncover,
from the luxurious spa to its diverse range of dining experiences, window
displays and seasonal pop-ups.



Innovation
- The Store is
more than just a hotel it’s a hub of innovation and change that constantly
seeks to improve the guest experience through varying design, evolving
installations and innovative food, drink and services.



Community
- As a former
pillar of the community, The Store remains committed to supporting and engaging
with the local community through various initiatives and events that bring
people together. 



At The Store,
we value diversity. We are committed to providing an inclusive and supportive
environment as we believe diversity fosters a more innovative, creative,
dynamic, and nurturing culture. We are striving to create a culture that fully
represents our four brand pillars: Legacy, Discovery, Innovation and Community
– including all the communities we serve.



We are an
equal opportunity employer, and all applicants will be considered for
employment regardless of race, age, ethnicity, religion, sexual orientation,
gender, gender identity, family or parental status, or disability status.

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