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Clinical Systems Administrator

4 months ago

Prudhoe, United Kingdom Riversdale Surgery Full time

Job summary

This is an exciting opportunity to join our clerical team as a Systems Administrator.

Riversdale Surgery have been providing Family Medicine in the East Tyne Valley, Northumberland for over 100 years. We are a long established 2 Partner Training Practice based at Oaklands Medical Centre, Prudhoe.

We have approximately 6,000 patients.

Peer support is an essential component of enjoyable primary care. We will make you feel valued as part of our team from the start.

If you're looking to work within a kind and welcoming team that values quality primary care then this is the role for you.

We are looking for a highly organised person to join our team. The ideal candidate will be responsible for providing comprehensive administrative support and will have a good grasp of IT.

The role includes working alongside our Reception team and Secretarial team.

Main duties of the job

You will be responsible for the organisation and upkeep of:

Recall systems Clinical rotas Staff rotas DBS checks Smartcard maintenance 2 week wait referrals Billing and Invoicing Book keeping CQC Compliance Policy/Protocol Updates

The role may include other admin/IT duties as required, such as helping in reception and back up for secretarial duties.

We are looking for someone with the following key competencies:

Attention to Detail: Ensures accuracy and thoroughness in all tasks. Excellent Phone Manner: Ability to handle phone calls professionally and courteously. Good Communicator: Proficient in both verbal and written communication, adaptable to different communication needs. Customer Focus: Dedicated to providing a positive experience for service users.

About us

We are a friendly, well established surgery set in the beautiful Northumberland town of Prudhoe. The surgery is made up of 2 GP Partners, 2 salaried GPs and 1 full time GP registrar.

The GP team are supported by:

2 experienced practice nurses, 2 HCAs Highly skilled administrative team, secretaries, medicines manager and practice manager. Job description

Job responsibilities

Duties are listed below but are not limited to:

Assist with general administrative tasks Processing of information (electronic and hard copy) in a timely manner Supporting the administration and receptionist teams with patient registration and booking appointments Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments Respond to patient queries and provide information about services, opening hours, and other relevant information Scanning of patient related documentation and attaching scanned documents to patients healthcare records Adhere to practice policies and procedures, including those related to patient confidentiality and data protection. Person Specification

Experience

Essential

Experience of working in primary care Works well alone or a part of a team

Qualifications

Essential

GCSE in English and Maths Experience of working in a healthcare environment SystmOne Experience Knowledge of IT systems such as Excel, Word etc. Good communication skills, written and oral

Desirable

Typing skills Knowledge of referral systems