Receptionist/Telephonist

Job overview

The ability to speak Welsh is essential for this post. 

An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within Ysbyty Gwynedd. The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective theatre booking service.

The post holder will work alongside the booking team, nursing staff, Doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient focused booking service. The post holders will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.

High levels of customer service and excellent communication / interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

The Endoscopy booking clerk will be responsible for managing their own workload with minimal supervision and in accordance with Endoscopy operational procedures, protocols and BCUHB policies. 

Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.

Ensure that theatre sessions are fully booked in line with agreed theatre timings and booking rules and that this is reflected on the live theatre view on WPAS.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around ,, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.