Receptionist - Central London

2 weeks ago

London, United Kingdom The Rag - Army & Navy Club Full time

Receptionist - St James, London

  • Job Title: Receptionist
  • Department: Front Hall
  • Responsible to: Head Receptionist
  • Location of Work: St James’s, London (OnSite)
  • Duratiom: Full Time - Permanent
  • Start Date: ASAP

The Army and Navy Club also known as the Rag is one of London’s most prestigious private clubs, welcoming members from around the globe, all walks of life and from both military and non-military backgrounds. The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair with views over St James’s Square and offers members a luxury home from home that’s familiar, comfortable and welcoming.

ABOUT YOU:

You are an experienced hospitality professional able to assist with Front Hall operations and provide excellent customer service. Your professionalism allows you to adhere to service standards during the shift. You are a capable multi-tasker, managing various duties from accounting and reporting to member requests and complaints. You enjoy the fast-pace of the front hall operations and understand the importance of service standards. As the Front Hall representative, you maintain a professional environment while on duty. Your interpersonal skills allow you to address member needs and troubleshoot issues. Attention to detail and service excellence are essential for you.

The Front Hall Receptionist provides support to all members and guests of the club during the their stay. You will enforce the standards of excellence while on duty and ensure all Front Hall operations run smoothly.

PURPOSE:

To assist with all front office operations and provide excellent customer service to members and guests during the shift. Handle accounting, reporting, and other tasks accurately and efficiently. Address member and guest requests, complaints, and inquiries professionally and promptly. Represent club management on duty together with the other members of the team. Coordinate across departments to ensure smooth operations and fulfilment of member/guest needs. Deliver outstanding service experiences and interactions during their stay. Safeguard club members and guests, facilities, and assets throughout your shift. Uphold safety and security protocol. Support the Head Receptionist and front hall team in executing all operations and services.

DUTIES AND RESPONSIBILITIES:

Front Desk Operations:

  • Greet members and guests upon arrival and assist with check-ins / check-outs
  • Provide members and guests with information and handle requests
  • Keep front desk area tidy and organised
  • Listen and respond to member queries and requests

Accounting:

  • Assist with end of shift reconciliations
  • Prepare bills for departing members and guests
  • Support accurate and timely night audit
  • Record all room reservations in reservations database
  • Ensure correct room allocation
  • Maintain clear records of member bookings

Administration:

  • Respond professionally to member and guest complaints and issues
  • Maintain awareness of nightly arrivals/activities
  • Uphold excellent service standards
  • Be aware of club activities and visiting guests

Safety/Security:

  • Adhere to all fire safety procedures
  • Report any suspicious behaviour or safety hazards
  • Support secure storage of member valuables

Team Support:

  • Provide assistance to night management as needed
  • Support cross-departmental coordination
  • Assist with training new night staff
  • Liaise with departments to address issues

General:

  • Perform occasional tasks outside of routine duties
  • Be fully conversant with club rules and policies
  • Liaise with porters on parking and other matters

RECEPTIONIST QUALIFICATIONS AND SKILLS:

  • 1-2 years’ experience in customer service or hospitality
  • Strong communication skills
  • Ability to learn club systems and software
  • Exceptional customer service skills
  • Basic computer knowledge
  • Comfort working independently and with minimal supervision
  • Service focused
  • Able to multi-task in a fast paced environment

PREREQUISITIES:

  • Well presented with excellent interpersonal and communication skills.
  • Proactive and highly organised, capable and flexible.
  • Confident & approachable
  • Computer literacy, administrative skills
  • Have excellent multi-tasking skills
  • Customer service orientation
  • Attention to detail and accuracy
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills, decision making and judgment skills
  • Team work, flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

EDUCATION:

Graduates bachelor degree and/or diploma in hospitality or other related field. Computer Knowledge and experience in MS office programs.

EXPERIENCE:

Previous Front Office experience in a Mid-scale or Luxury property is required.

Previous customer service and general computer experience required.

Employee Benefits:

  • Progression within the role
  • Additional holidays during the Christmas break
  • Interest-free season ticket loan
  • Long service award scheme
  • Retirement Gift Scheme
  • Flow: Online Training
  • Uniform and laundry service
  • Free meals on duty
  • Free eye test and glasses vouchers

Additional services:

  • Generous Pension scheme
  • EAP & Employee wellbeing services
  • Chairman’s Staff Fund

  • Receptionist (Maternity Cover) - Central London

    2 days ago

    London , London, UK, United Kingdom Hyatt Regency London - The Churchill Full time

    Receptionist (Maternity Cover) - Central London Just some of the benefits you will enjoy as a Receptionist 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty 50% discount on food and beverages when you dine as a...

  • School Receptionist

    1 month ago

    London, United Kingdom Timeplan Education Group Ltd Full time

    **School Receptionist - Central West London Location - Excellent payrates!!** An OUTSTANDING School in the London borough of Westminster are looking to recruit a talented and experienced Primary School Receptionist to join their team. As a School Receptionist, you will be a team player, providing administrative support to staff and families alike. The...

  • Receptionist (Maternity Cover) - Central London

    6 days ago

    London, United Kingdom Hyatt Regency London - The Churchill Full time

    Receptionist (Maternity Cover) - Central LondonJust some of the benefits you will enjoy as a Receptionist12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and beverages when you dine as a guest at...

  • Receptionist - Azzurra - Central London

    1 month ago

    London, United Kingdom Aqua Restaurant Group Full time

    Receptionist - Azzurra - Central LondonWe are looking for a bubbly and outgoing Receptionist!As a Receptionist at Azzurra, you will be welcoming our guests for lunch and dinner, and ensure their experience with us is memorable!A little bit about the Receptionist profile:Hospitable, polite and outwardly friendly with all our guests.Attentive to and...

  • Receptionist - Azzurra - Central London

    1 month ago

    London, United Kingdom Aqua Restaurant Group Full time

    Receptionist - Azzurra - Central LondonWe are looking for a bubbly and outgoing Receptionist!As a Receptionist at Azzurra, you will be welcoming our guests for lunch and dinner, and ensure their experience with us is memorable!A little bit about the Receptionist profile:Hospitable, polite and outwardly friendly with all our guests.Attentive to and...

  • Receptionist

    1 month ago

    London, United Kingdom Wild Recruitment London Full time

    We require a temporary receptionist/administrator for a company based in central London. This is a hybrid role Starting ASAP **Duties**: Meet and greet Answering the telephone Looking after meeting rooms Administration for the team Assisting with events General office administration You must have previous receptionist experience and available to...

  • Hotel Receptionist

    3 days ago

    London, United Kingdom B&B Hotel (small) in Central London Full time

    A live in receptionist is required for a small B&B (11 bedrooms) in Marble Arch (Central London): free accommodation and facilities will be provided. We are looking for an enthusiastic person who has a kind and friendly nature and is well presented, to join our small team. Must be computer literate and with a good level of English. Hospitality experience...

  • Receptionist - Central London

    2 days ago

    London , London, UK, United Kingdom The Rag - Army & Navy Club Full time

    Receptionist - St James, London Job Title: Receptionist Department: Front Hall Responsible to: Head Receptionist Location of Work: St James’s, London (OnSite) Duratiom: Full Time - Permanent Start Date: ASAP The Army and Navy Club also known as the Rag is one of London’s most prestigious private clubs, welcoming members from around the globe,...

  • Receptionist - Sofitel London Gatwick

    2 days ago

    London , London, UK, United Kingdom Sofitel London Gatwick Full time

    Receptionist - Sofitel London Gatwick The Sofitel London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Receptionist 23,920 + Service Charge We treat our people like family and our guest...

  • Medical Receptionist

    2 months ago

    London, United Kingdom The London Clinic Full time

    We have an exciting opportunity for Medical Receptionists to join our Front of House team here at The London Clinic. This role is based in our Main Hospital in Central London (close to Regents Park & Baker Street tube stations) with a competitive salary on offer. Hours: 40 hours per week, Monday to Saturday. Working Pattern: 5 out of 7 shifts a week - Monday...

  • Receptionist - Sofitel London Gatwick

    6 days ago

    London, United Kingdom Sofitel London Gatwick Full time

    Receptionist - Sofitel London Gatwick The Sofitel London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. ...

  • Receptionist -

    2 days ago

    London, Greater London, United Kingdom Hilton Garden Inn London Heathrow T2 Full time

    Receptionist - Hilton Garden Inn London Heathrow T2 We treat our people like family and our guest like royalty Directly connected to the central terminals of one of the busiest airports in the world, Hilton Garden Inn London Heathrow T2 offers 369 bedrooms and a range of facilities including the rooftop Runway Bar with unbeatable views of Heathrow Airport,...

  • Receptionist - Hilton London Bankside

    6 days ago

    London, United Kingdom Hilton London Bankside Full time

    **Receptionist, Hilton London Bankside** The Receptionist role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective...

  • Receptionist - Hilton Garden Inn London Heathrow T2

    2 days ago

    London, United Kingdom Hilton Garden Inn London Heathrow T2 Full time €23,920

    *Receptionist - Hilton Garden Inn London Heathrow T2* *We treat our people like family and our guest like royalty!* Directly connected to the central terminals of one of the busiest airports in the world, Hilton Garden Inn London Heathrow T2 offers 369 bedrooms and a range of facilities including the rooftop Runway Bar with unbeatable views of Heathrow...

  • Receptionist - Hilton Garden Inn London Heathrow T2

    2 days ago

    London, United Kingdom Hilton Garden Inn London Heathrow T2 Full time €23,920

    *Receptionist - Hilton Garden Inn London Heathrow T2* *We treat our people like family and our guest like royalty!* Directly connected to the central terminals of one of the busiest airports in the world, Hilton Garden Inn London Heathrow T2 offers 369 bedrooms and a range of facilities including the rooftop Runway Bar with unbeatable views of Heathrow...

  • Part Time Multilingual Receptionist

    1 month ago

    London, United Kingdom Euro London Full time

    Are you looking for an engaging part time role in Central London? Do you have receptionist experience? Euro London Appointments are working with a leading Management Consultancy firm who are looking for an experienced multilingual receptionist, for a part time position until April. This role is to start as soon as possible. As a Receptionist you will...

  • Dental Receptionist

    4 weeks ago

    London, United Kingdom Hermes London Dental Clinic Full time

    Dental receptionist Fully Private Small friendly team Central London Excellent pay based on experience and reliability **Job Type**: Part-time **Salary**: £12.00 + depending on experience Part-time hours: 6 per week **Job Types**: Part-time, Permanent **Job Types**: Part-time, Permanent Work Location: In person

  • Receptionist - Hilton Garden Inn London Heathrow T2

    2 days ago

    London, United Kingdom Hilton Garden Inn London Heathrow T2 Full time

    Receptionist - Hilton Garden Inn London Heathrow T2 We treat our people like family and our guest like royalty! Directly connected to the central terminals of one of the busiest airports in the world, Hilton Garden Inn London Heathrow T2 offers 369 bedrooms and a range of facilities including the rooftop Runway Bar with unbeatable views of Heathrow Airport,...

  • Dental Receptionist

    5 days ago

    London, United Kingdom Bond Dental London Full time

    **DENTAL RECEPTIONIST - Full Time - CENTRAL LONDON (Must be able to work some evenings)** **Job Summary** Group of dental clinics offering high-end general and cosmetic dentistry, dental implants, orthodontics and facial aesthetics. Our clients are at the heart of everything we do, and we pride ourselves on providing a seamless and stress-free experience...

  • Night Receptionist

    2 days ago

    London , London, UK, United Kingdom Sofitel London Heathrow Full time

    Night Receptionist - Sofitel London Heathrow The Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. Night Receptionist Competitive Plus Great Benefits We treat our people like...