IT Technician

Job summary

We are looking for a positive person with a can do attitude, to Support over 150 stafffrom a multidisciplinary team, with day-to-day IT across 6 sites. Being first port of contact, solving or escalating and reporting to DELT shared servicesfor further IT support for network issues. Supporting with telephony systems.

Being part ofprojects for improvements, running training sessions. Supporting forinformation governance.

Main duties of the job

We are looking for a positive person with excellentinterpersonal skills and the proven ability to communicate effectively at alllevels.

Expert in the inall aspects of PC services, Microsoft Office products and operating systems

Akeenness to keep up to speed on trends and developments in IT, Help Desktechnologies and Microsoft desk top products

Abilityto work with changing, and sometimes conflicting priorities, with limitedsupervision.

Drivingis essential for this role to support across all sites.

This post will support Beacon Medical Group in delivering operational IT support to the teams working within our 6 practices. This will involve maintaining telephone systems, IT systems including printers, workstation computers, software and hardware solutions to assist clinicians and administrative staff. Supporting Managers on projects for new system, being part of working groups supporting with knowledge.

About us

BeaconMedical Group PCN is a partnership practice with 6 sites and a patient list of43,000. We are an active contributor in shaping our local Services and at theforefront of developing new skill mixes to meet the challenges of Primary Care.

Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.

If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.

Ourfocus is on improving services and providing high quality care to our patientswhilst supporting the local health system to build sustainable integratedservices to meet the current and future health and wellbeing needs of thecommunities we serve.

Our offer

Induction programme

Protected learning time

Cross site practice meetings

Practice internal training events

Opportunity for CPD

Regular reviews

Staffcommunications group

Employee health and wellbeing scheme (following successfulprobation):

1. An employee assistance program

2. Money back on everyday healthcare costs

3.Access to MyWellness services

NHS Discounts

Job description

Job responsibilities

Work effectively alongside other teams and clinicianswithin the Group in a professional manner to nurture a spirit of collaborativeteam working.

Develop positive working relationships with colleaguesand external stakeholders

Be encouraging and supportive to colleagues across theGroup

Promote a positive working environment

The post holder will be required towork with clinicians and managers to identify their IT need and providetechnical to support them in the delivery of healthcare/planning and decisionmaking.

To work to priorities set by theOperations manager in order to contribute to the achievement of objectives andservice levels

To provide a high standard oftechnical support for IT equipment to all staff and stakeholders across theGroup.

To install, configure, maintain andadminister IT equipment and systems for safe, effective use, ensuring users areable to fully utilise all available equipment and resources.

To provide knowledge and expertise inregards to IT Equipment and to effectively support the needs and requirementsof the Group.

Respond to requests from Staff for ITsupport and maintenance issues across the Group.

Work with external contractors being apoint of contact on the site for queries, in order to enable contractors toprovide a seamless integration on IT projects.

To provide training on the use ofhardware and software systems for users, with supporting guides and helpsheets.

To maintain and develop the Groups ITprovision with the assistance of existing NHS IT providers.

Responsiblefor maintaining the organisations ICT and Telephony Asset Register;including ensuring processes for deployment ofportable ICT/ Telephony equipment is done so in line with organisation process.

InCollaboration with the Operational Manager, review and implement ICT policies

Supportthe Operational Manager to ensure ICT Governance is maintained across theorganisation

Supportthe organisation with options appraisals for the procurement of new ICT/Telephony equipment and installations.

Actas ICT communications lead across the group, providing advice, guidance, andtraining to all colleagues, providing clear and regular updates to facilitatebusiness operations to run smoothly and effectively.

Provide first and second line faultfinding, diagnosis and repair to support IT users. Make effective use of theGroups BI Issue Log to respond to support requests, and to maintain records ofdiagnosis and resolution and relevant asset register kept up to date. Identifywhere support requests should be escalated internally, or to a third party toachieve resolution.

To report to managers any downtimethat may affect the group, maintaining the contingencies plan, keeping managersup to date with any changes. Supporting with planning of projects that mayaffect the groups downtime and plan work liaising with the wider managementteam and bringing communications through to suitable meetings or contacts.

Support the group with homeworkingequipment and software, following the groups homeworking policy and liaisingwith managers when this is required, supporting staff working from home andensuing all software and equipment is suitable for use. All homeworkingequipment should have suitable easy to read support guides and trouble shootingsupporting.

Toimplement modifications and improvement where required, supporting withbusiness case and procurement for improvements where suitable.

Maintainand assist with telephone software, handsets, photocopiers, dictation printersand any medical equipment the practice holds or uses to ensure constant runningto support the practice needs. This is not exhaustive list this covers allBeacons equipment and software.

Maintainasset register for all equipment, this must be up to date at all times.

Assist with the installation,appropriate configuration and maintenance of IT equipment, infrastructure andsoftware in accordance with relevant regulations, copyright and legalrequirements. Change shall be documented and follow a set configuration procedurewhere available. Work carried out shall comply with health and safetyrequirements.

Maintain an awareness of developmentsin the IT industry and actively seek to develop and broaden knowledge andskills relevant to the post.

Keep an up-to-date asset log forequipment and a log of software and expiry or update timescales.

Support the group with IT projects andinstallations, making recommendations actively looking to improve and keep thepractice up to date with technologies for improvements.

To provide technical support for theGroups website, appointment systems and any other technical system such asmjog, econsult, this list is not exhaustive

Ensure stock of consumables and partsare monitored and replenished as necessary.

Run annual audits of stock andensuring most cost-effective supplies are acquired .

Provide the group with necessarytraining for equipment needed for their roles and for the groups needs.

To keep up to date and attend relevanttraining to ensure the practice is up to date with all equipment and softwarefollowing the GDPR 2018 act, assisting with DPIA where suitable.

Any other task relevant to the rolethat the management team and partners find suitable to support with.

To be responsible for yourown continuing self-development, undertaking training as appropriate.

To undertake other dutiesappropriate to the grading of the post as required.

Must be able to workflexible hours.

Personaland Professional Development:

The postholder will participate in any training programme implemented by the practiceas part of this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development.

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.

Communication:

The postholder should recognize the importance of effective communication within theteam and will strive to:

Communicateeffectively with other team members

Communicateeffectively with patients and carers

Recognizepeoples needs for alternative methods of communication and respondaccordingly.

Contributionto the implementation of services:

The postholder will:

Applypractice policies, standards and guidance.

Discusswith other members of the team how the policies, standards and guidelines willaffect own work.

Participatein audit where appropriate

Thedetails contained in this Job Description are not exhaustive and may change asthe post develops.

Health and Safety:

Ensure all members of staff comply with theGroups health and safety policy

Carry out risk assessments to comply withcurrent Health and Safety legislation

Ensure any health and safety concerns arereported to the Operations Manager

To be aware of and adhereto applicable practice rules, regulations, legislation and procedures, nationallegislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues

Act in a way that recognises the importance ofpeoples rights, interpreting them in a way that is consistent with group processesand policies and current legislation

Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues

Behaving in a manner that is welcoming,non-judgemental and respects the individuals circumstances, feelings,priorities and rights

The details contained in this job descriptionare not exhaustive and may change as the post develops.

Governance:

Identifyand record risks and issues, developing contingency plans with service andcontract leads

Ensure thePCN is compliant with health and safety policies and procedures to reflectcurrent best practice

Ensurethat the PCN board and Clinical director adhere to the governance structure asset out in the network agreement.

Confidentiality:

To maintain confidentialityof information acquired in the course of undertaking duties for the practice.

Person Specification

Qualifications

Essential

IT qualification Good educational qualifications to include Maths and English and computing at grade A-C. O365 experience ITIL Foundation or equivalent Full driving licence

Desirable

MCSA or higher equivalent (Microsoft Certified Solutions Associate) Educated to degree level in relevant subject

Skills

Essential

Excellent interpersonal skills and the proven ability to communicate effectively at all levels Expert in the in all aspects of PC services, Microsoft Office products and operating systems Accurately convey information and advice to users in non-technical terms across all forms of communication Able to communicate effectively in stressful and challenging situations Committed to providing excellent customer service to internal customers A keenness to keep up to speed on trends and developments in IT, Help Desk technologies and Microsoft desk top products Able to work on own initiative and as part of a multi-disciplinary team Be able to multi-task and follow tasks through to their conclusion Ability to work with changing, and sometimes conflicting priorities, with limited supervision Ability to remain calm, friendly and professional under pressure Ability to solve problems within area of work/knowledge Recognise own development needs and identify how these can be met

Desirable

Flexible in approach to work. Interested in/aptitude for learning new skills/taking on new challenges Desire to teach and share knowledge by providing training for peers Understanding of health systems, SystmOne, INR Star, ICE and other clinical software.

Experience

Essential

Excellent knowledge of o365, PC operating systems and Windows server operating systems Good knowledge of IT hardware Networking experience Ability to provide ICT support and guidance to other members of the Group Experience with cloud telephone systems.

Desirable

Experience of SystmOne and or clinical systems within the NHS Knowledge of SystmOne, Mjog and healthcare IT integration MCSA or higher equivalent ITIL Foundation or equivalent

The Groups Values

Essential

The candidate must demonstrate an understanding of our values.

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