Customer Co-ordinator

2 months ago

Wiltshire, United Kingdom Wessex Water Full time

The Developer Services team deals with all types of new development and is a central point of contact for developers, consultants, councils, self-lay providers and the public.

What you'll do

As a Customer Co-ordinator, you will report to the Self-Lay Manager and work within a small team to ensure all water main applications are processed within the timeframe set by Water UK's levels of service. 

In this role, you will:

process applications received by our customers and produce offer letters and legal agreements obtain designs to serve developments both commercial and residential that require new water mains and services within our region administer development throughout the life of the project to ensure all infrastructure charges, inline mains connections, as-built drawings, meter details and plot-to-postal addresses are provided, made available to all stakeholders and in line with the codes for adoption.

Once fully trained, we offer a mixture of working from home and in the office. Typically, this role will be three days in the office and two days at home. 

What you'll need

To be successful in this role you will be a good communicator, confident with good time management and organisational skills to facilitate and manage the customer's application from start to completion.

You will be IT literate and have a good working knowledge of Microsoft Excel, Word and Outlook, as well as how to provide estimates. Some knowledge of water sector guidance would be advantageous, but full training will be provided.

In addition, we are looking for: 

experience working within the water industry a basic understanding of DMEX good customer service skills knowledge of FM/Viewpoint/SharePoint team-oriented personality a willingness to learn.

What you'll receive

Total pension contributions up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to buy up to ten days' holiday and sell up to five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary, subject to conditions. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. An interactive health and wellbeing platform. Support from mental health first aiders. A £1,000 referral fee if you recommend someone to work for us.

Who we are

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

Sound interesting? Click Apply Now.

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