Student Advice Specialist

Found in: Talent UK C2 - 1 week ago


Manchester, United Kingdom Manchester Metropolitan University Full time

Student Advice Specialist 

Do you have a natural ability for customer services? Are you able to make complicated things simple for stakeholders?

An exciting opportunity has arisen for a Student Advice Specialist to join our team to deliver high-quality, customer-focused services to our students and university colleagues. 

We are looking to recruit candidates with a natural passion and ability in customer service to join our Student Hub. This role is ideal for someone who has a passion for delivering outstanding customer service, and thrives when working as part of a team within a front-line enquiries environment.

The Student Hub is at the heart of our University and our purpose is to provide a sector leading service to students and colleagues with continuous innovation at the heart of it. The team work closely with a very wide variety of stakeholders across the University to understand the ever-changing landscape in order to develop and enhance our offering. The work we do has a direct impact on the experience of our students and colleagues, and we are committed to providing a consistently excellent and efficient service. 

The Student Hub acts as the first point of contact for students in the University and resolves as many queries as possible through the first point of contact. If this is not possible, the Hub accurately refers queries to specialist teams. 

The Hub is responsible for delivering and maintaining digital information services and solutions for students, working with the University to understand changes to processes and procedures so we can deliver customer excellence at all times. 

The role

You will be the face and voice of the University as you proactively delivery excellent customer service in every interaction the service has with a student. You will rely on your excellent interpersonal skills to adapt to a wide range of different customer communication needs.

The Student Advice Specialist role will have lead areas within the team and there will be an expectation the specialist knowledge is built-up and continuously added to knowledgebases and training for the wider team. Specialist areas are currently in development but will include, International student experience, Apprenticeships and Postgraduate student experiences, etc.

The role requires an excellent problem solver, who is also able to communicate with all levels of the university to ensure change is implemented, and, where possible, to avoid complex issues reoccurring in the future.

You will work as part of a passionate and friendly team of professionals to handle service requests, troubleshoot incidents, provide comprehensive advice and ensure customer queries are resolved promptly, or escalated to another support team where appropriate. 

The service offers enquiry routes via face-to-face, telephony and digital enquiries, therefore this role requires someone who is adaptable and is passionate about finding solutions via a variety of media.

Ideal candidate: 

Our ideal candidate is an empathetic communicator, an active listener and a critical thinking. 

You will have a natural passion for customer service, and the ability to remain focussed in a fast-paced and dynamic environment with minimal supervision.You will be able to adapt easily to individual customer and business requirementsYou will be able to communicate with a wide range of customers in different scenarios and find a solution You will enjoy working in a team, engaging in team discussions, and participating in development and training activities with colleagues. 

To make an initial informal enquiry, please contact Stuart Sephton, , Student Hub Operations Manager 



  • Manchester, United Kingdom Manchester Metropolitan University Full time

    Student Advice Specialist Do you have a natural ability for customer services? Are you able to make complicated things simple for stakeholders? An exciting opportunity has arisen for a Student Advice Specialist to join our team to deliver high-quality, customer-focused services to our students and university colleagues. We are looking to recruit...


  • Manchester, United Kingdom The University of Manchester Full time

    The Advice and Response Lead Investigator will be responsible for undertaking all aspects of complex investigative casework in relation to allegations of behavioural misconduct, including sexual misconduct, harassment and hate in adherence to relevant policies and procedures. As a leader of Professional Services (PS), embed locally and University-wide a...


  • Greater Manchester, United Kingdom Citizens Advice Full time

    **Position**: Social Welfare Law Benefits Caseworker (Macmillan) **Location**: Greater Manchester **Closing date**: 28 April 2023 **Role details**: Job title: Social Welfare Law Benefits Caseworker (Macmillan) **Location**: Greater Manchester **Salary**: SCP 24-28 £22,750 - £25,790 dependent on experience Salary pro rata: No London...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    Manchester Metropolitan University is one of the UK's largest and most popular Universities. The Department of Recruitment and Admissions plays a key role in recruiting and admitting new students to the University. As part of our student recruitment we annually communicate with over 100,000 enquirers and applicants through campaigns and manage in excess of...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    An exciting opportunity has arisen for a passionate student recruitment professional to join one of the largest Universities in the UK, supporting students to find the right University course for them. This post is fixed term to December 2025 in the first instance. Working with a variety of partners across the University to ensure the optimum student...


  • Manchester, United Kingdom Citizens Advice SORT Group Full time

    Citizens Advice SORT Group is a growing and ambitious organisation determined to deliver the highest quality services to the communities we serve. We are leading providers of information, advice and casework services and support tens of thousands of clients on a yearly basis. Citizens Advice Oldham, a subsidiary of CA SORT Group have been in partnership...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    An exciting opportunity has arisen for a passionate student recruitment professional to join one of the largest Universities in the UK, supporting students to find the right University course for them. Please note this post is fixed for 6 months and vacancy is in the Undergraduate Recruitment Team. **About you** - You should have knowledge of higher...


  • Manchester, United Kingdom The Christie NHS Foundation Trust Full time

    Full or part time The individual will divide their time between clinical treatment planning and checking, technical/service development, offering support and training to the wider radiotherapy network and beyond. We are looking for an experienced Radiographer / Dosimetrist to work within radiotherapy physics here at The Christie. The post holder will...


  • Manchester, United Kingdom Global Banking School Full time

    Student Success Tutors are pivotal in GBS’ ability to maintain high levels of student retention and satisfaction. Problem solving and pre-emptive action are the heart of the Student Success Adviser role. **Main Responsibilities**: You will be a nominated adviser for a defined group of students and the first port of call for all questions they may have. As...


  • Manchester, United Kingdom The Barlow RC High School & Specialist Science College Full time

    **CONTRACT: Permanent** **WORKING PATTERN: Term time only, plus one week** **SALARY: Grade 3 Spinal 4-6 (£21,189-£21,968) pro rata** Do you have experience of providing a high quality, efficient administration/student services support? We are looking for someone with commitment to high quality customer service to be the main point of contact for all...


  • Manchester, United Kingdom The Manchester College Full time

    **Job profile**: - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job details**: - Job reference REQ008011 Date posted 27/02/2023 Application closing date 17/03/2023 Location Manchester Salary £21,000.00 - £26,684.50 Package Competitive...


  • Manchester, United Kingdom EC English Language Centres Full time

    **Temporary position from 17 April - 31 October** **Are you looking for a career in international education? **Do you have a strong customer mindset and want to meet students from around the world?** **Then a career with EC English Language Centres could be for you!** At EC English we offer superior English language programmes in the top English-speaking...


  • Manchester, United Kingdom Cosmic People Ltd Full time

    **_Perfect role for students and an individual seeking part time/ term time work! Please note this role is due to start in September. _** The role requires flexibility and is not a fixed 9-5 position. This role is ideal if you are currently studying or you are looking for part time & term time work. The support is based on campus. **_Do you pride yourself...


  • Stockport, Greater Manchester, United Kingdom Sja's West Full time

    Volunteering is a fantastic way to enhance your CV, meet new people, and learn lifesaving skills. St John Ambulance is the charity that steps forward in the moments that matter, to save lives and support communities. Each year, across the country, our Student Volunteering programme sees thousands of university students learn essential first aid skills,...


  • Manchester, United Kingdom Manpower Group (UK) Full time

    Customer Service Adviser-Student Support Discover the unique opportunity to work with our client at The Open University, a distinguished public Distance Learning and Research University. As one of the largest universities in the UK for undergraduate education, they are at the forefront of innovation and education excellence. If you are excited about the...

  • Equality, Diversity

    7 days ago


    Manchester, United Kingdom Venn Group Full time

    An exciting opportunity has arisen for an interim Disability & Inclusion Advisor to join a forward thinking Education organisation, with an established Student Support provision. The post is suited to an ED&I specialist who is passionate about inclusivity, accessibility and equity for all. Job responsibilities include: - Creation of support packages, and...


  • Manchester, United Kingdom NHS Professionals Full time

    **Job Title: - Specialist Physiotherapist (Rotational)** **Professionally/ Managerially **Responsible to: -** Senior Specialist Physiotherapist** **Ultimately Accountable to - AHP Team Manager/Advanced Physiotherapist (Clinical Lead)Therapy Service Manager** **Ward/Department: - Allied Health Professions** **Base: - MRI /Community** **Job Summary** -...


  • Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    An exciting opportunity for a Finance & Accounting Student to join us at Greater Manchester Mental Health NHS Foundation Trust (GMMH). This role is a 12 month fixed term contract available from August 2024, for a Student who is looking for work based experience and is able to demonstrate good communication skills and initiative. GMMH is looking to employ a...


  • Manchester, United Kingdom The Manchester College Full time

    **Job profile**: - The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job details**: - Job reference REQ009051 Date posted 05/10/2023 Application closing date 31/10/2023 Location Manchester Salary £22,549 - £31,606 Package Competitive...


  • Manchester, United Kingdom Cosmic People Ltd Full time

    Cosmic People are a DSA registered provider of NMH support to students in Higher Education. We currently have a vacancy for a Specialist Mentor to work with students with autism on a one to one basis remotely in accordance with their DSA Needs Assessment Report, course requirements and learning preferences. **Job role specifications: -** As a specialist...