Sales Receptionist

Sales Receptionist Snap FitnessDartford

competitive discretionary quarterlybonus

TheBrand

Thisis an exciting opportunity to join a fastgrowing Snap Fitness 24/7franchisee based in South EastUK.

Dartfordis a stateoftheart boutique facility kitted out with a vast rangeof top of the range equipment and technology. We are looking forsomeone ambitious capable & reliable who is ready to rollup their sleeves use their entrepreneurial/business skillscultivate a strong team ethos and help build a safe inspirationalcommunity gym for members to enjoy24/7.

TheRole

We are looking for a SalesReceptionist to play a critical role in providing a firstclassexperience to members prospective members and visitors to ourhealth club. You must have the experience energy and enthusiasm toassist in the management of daytoday operations. You will beresponsible for assisting the General Manager in the generalrunning of all aspects of the club with specific emphasis on thesale of new memberships and ensuring all members are having a greatexperience whilst members of the club.

This is aparttime position with scope for growth to fulltime and isavailable for a start in July 2023. Shifts will be based onrequirements of the club would be looking for someone flexible towork evenings and weekends.

Yourdaily focus will involve:

Growinga pipeline of new prospects drive new membership sales and retainexisting members

Create an excellent firstimpression of the gym by providing a warm welcome tidy appearanceand pleasant manner at all times

Provideexceptional customer service experience to all members andguests

Greet members and users of the gym asthey come through reception

Check in memberswhere required and verify membership details

Register prospective members and guide them to the correctperson

Enrol new members and assist currentmembers with their queries

Provide informationon classes and availability

Handle questionsabout renewal and cancellation of memberships

Ensure the safety and security of members guests and staff at alltimes

Handle telephone enquiries and support theGym Manager with member retention calls

Recordand keep clear and accurate records of all queries complaints lostproperty and repairs and ensure the information is delegated to andresolved by relevant staff

Strong process drivenfocus on ensuring the day to day tasks in the gym are completedemails are answered and phone calls are actedupon

Undertake other duties such as keeping ontop of cleaning dutiesetc

Candidates should have thefollowing:

Passionate aboutcustomer service

Friendly andapproachable

Cooperative positive andoptimistic

Good team workingskills

Proactive with tasks and ready to roll upsleeves

Excellent customer serviceskills

Highly organised and able toprioritise

Ability to work with a diverse rangeof people

Able to prioritise work handlepressure and take confident daytoday decisions

Ability to maintain a professional appearance andbehaviour

Ability to communicate effectively inperson in writing and over the telephone

Willingness and ability to occasionally work outside normal officehours

Willingness to work flexibly in responseto changing organisational requirements