Customer Support

4 weeks ago

Reading, United Kingdom Evertz Full time

A customer focused role, providing a wide range of technical support for broadcast and professional audio clients, worldwide.

Evertz is a world leading company in the design of innovative and pioneering broadcast equipment. We currently have a vacancy in our Customers Support team based just outside Reading, Berkshire, UK. We are looking for keen and enthusiastic engineers/technicians with a passion for audio and audio production to join the UK based team.

Job Responsibilities:

Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a professional manner. Visit customer’s premises to commission equipment. Provide operational & service training. Assist with Customer Acceptance Testing when required.

Basic Qualifications:

No mandatory formal qualification required, although an education in Electronics or Electronic Engineering would be an advantage. Can be qualified through industrial or professional experience, and will have broad digital audio experience in broadcast or a related professional audio field. Previous experience testing, servicing and/or commissioning digital consoles in the audio industry would be an advantage. Eagerness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.

Preferred Qualifications & Desired Competencies:

Ability to exercise clear judgement when under pressure and manage difficult issues effectively to ensure good outcomes. Ability to work independently under own initiative and unsupervised on-site. Respect for colleagues; communicating with clarity and accountability, pro-actively sharing knowledge and expertise, and asking for assistance where needed. Ability to adapt to changing demands and conditions and manage unexpected obstacles. Providing exceptional service and quality to external and internal customers. Accepting responsibility for personal development and actions.

Skills and Knowledge

Good working knowledge & understanding of modern digital consoles and studio infrastructure from both a technical and operational perspective. Previous operator experience is an advantage but not essential Good computer and networking knowledge, will be able to set up and troubleshoot PC and Linux based systems, network infrastructure, and the latest Video and Audio over IP technologies. A good understanding of techniques & circuitry used in audio equipment including digital audio & power electronics. An understanding of the various environments in which our customers operate, including theory & practice relating to these.
Good administration skills, including Microsoft Office, and CRM.

Communication

Must have good interpersonal & communication skills. Fluent in English

Planning and Organization

Can organize and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects. Manage customer relationships, both internal and external.

Personal Qualities

Self motivated, with the ability to self-manage time, targets and work load. Enthusiastic and always maintains professionalism, even under extreme pressure. Flexible, willing and able to travel or work overtime at short notice. Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations. Willingness to travel both nationally and internationally 

What we offer:

Competitive total compensation package Work-life balance Career progression. Fast paced environment with opportunity to learn broad range of technical skills Casual work environment Social events 

  • Graduate - Customer Support Executive

    1 month ago

    Reading, United Kingdom Matched Group Full time

    **Graduate - Customer Support Executive - Home and Office based** **Basic £22,000 - £24,000 + Benefits** Location: Reading Why: FinTech SaaS Vendor experiencing huge growth - **Do you have a degree in Accountancy, Business Studies, Finance etc.?**: - Are you passionate about delivering the best customer service? - Do you understand why companies use...

  • Customer Service Support Agent

    1 month ago

    Reading, United Kingdom Education Development Trust Full time

    Customer Service Support Agent **Location**:Reading (with some flexibility for hybrid or remote working) **Salary**:£21,000 per annum **Job type**:Permanent, fulltime, 35 hours a week **Benefits**:A generous holiday allowance (30 days plus bank holidays), a 6% matched pension scheme, excellent training and development opportunities, and family friendly...

  • Sales Support Assistant

    1 month ago

    Reading, United Kingdom Page Personnel Secretarial & Business Support Full time

    **Sales Administrator - Reading** The Sales Administrator role will be responsible for the fulfilment of all orders. In addition, creation of regular reports to the business and commerce partners **Client Details** **Sales Administrator - Reading** Market leading truly international business with an excellent record of looking after employees. This...

  • Customer Support Specialist

    1 month ago

    Reading, Berkshire, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client, a Financial Services company, based in Reading, is currently hiring for a Customer Support Specialist. You will be the first point of contact for customer enquiries, applications and claims. Responsibilities Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible Identifying and...

  • Software Support

    3 weeks ago

    Reading, United Kingdom 4Square Recruitment Ltd Full time

    Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.Salary is £24k - 28.5kThis is a permanent role with HYBRID working conditions.This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role.This is an excellent...

  • Software Support

    3 weeks ago

    Reading, United Kingdom 4Square Recruitment Ltd Full time

    Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.Salary is £24k - 28.5kThis is a permanent role with HYBRID working conditions.This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role.This is an excellent...

  • Software Support

    3 weeks ago

    Reading, United Kingdom 4Square Recruitment Ltd Full time

    Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role. This is an...

  • Software Support

    3 weeks ago

    Reading, United Kingdom 4Square Recruitment Ltd Full time

    Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.Salary is £24k - 28.5kThis is a permanent role with HYBRID working conditions.This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role.This is an excellent...

  • Software Support

    5 days ago

    Reading, United Kingdom 4Square Recruitment Ltd Full time

    Job DescriptionSoftware Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.Salary is £24k - 28.5kThis is a permanent role with HYBRID working conditions.This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role.This is an...

  • Customer Training Support Advisor

    1 week ago

    Reading, Berkshire, United Kingdom Hays Full time

    Customer Service Advisor Customer Service Advisor To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service. To assist with day-to-day sales and queries from customers in person and over the phone, including event days To process ticketing and hospitality...

  • Customer Support

    4 weeks ago

    Reading, United Kingdom Evertz Full time

    Evertz is a world leading company in the design and manufacture of innovative and pioneering video & audio broadcast equipment, for both traditional point-to-point based architectures as well as high speed and high bandwidth network based architectures. We are expanding our Customers Support team and are looking for keen and enthusiastic...

  • Technical Support Specialist

    17 hours ago

    Reading, Berkshire, United Kingdom Reed Full time

    Reed scientific are pleased to be working with a leading biotechnology company that develops and produces novel products used within the health and nutrition and pharmaceutical sector. Our client is looking for aTechnical Support Specialist to join their Quality & Environment division. This role involves coordinating technical information for internal and...

  • Customer Training Support Advisor

    15 hours ago

    Reading, Berkshire, United Kingdom Jago Consultants Full time

    I am working with a Car Dealership in the Reading area and they are looking a  Service Advisor to join their fast paced growing team. The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. A large part of the Service Advisor position involves: Meeting and...

  • Service Advisor

    7 days ago

    Reading, United Kingdom Reed Business Support Full time

    Service Advisor Salary £22,000 - £26,000 with a £32,000 OTE Permanent Full Time Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Service Advisor. This is an excellent opportunity for an individual who has previous experience in customer service. As a Service Advisor, you...

  • Customer Support Analyst

    3 weeks ago

    Reading, United Kingdom Avanti Full time

    Are you looking to launch your IT career with a rapidly growing software company? Avanti Recruitment is working with a company based in Reading that specializes in creating full life cycle and bespoke CRM platforms for small to medium businesses. They areseeking a junior IT Technician who is ambitious and eager to grow within the industry.

  • Customer Advisor

    1 month ago

    Reading, United Kingdom wild recruitment Full time

    Are you from a customer service background looking for a new and exciting challenge? Would you like a Hybrid working week - Monday to Friday? Do you have experience dealing with a high volume of calls? Look no further! Our client are looking for individuals who will provide support to an outstanding service, which will play a crucial role throughout the...

  • Customer Service Adviser

    4 weeks ago

    Reading, United Kingdom Page Personnel - UK Full time

    An excellent opportunity to join a busy and growing organisation - Join a strong business in a reliable sector and get great support **About Our Client**: **Customer Service Adviser, Reading**:Market leading organisation that works in an interesting space/market. A great place to work, a good mix of work hard and fun.- Maintaining customer records with...

  • Customer Service Administrator

    4 weeks ago

    Reading, United Kingdom Page Personnel Full time

    An excellent opportunity to join a busy and growing organisation - Join a strong business in a reliable sector and get great support **About Our Client**: **Customer Service Adviser, Reading**:Market leading organisation that works in an interesting space/market. A great place to work, a good mix of work hard and fun. - Maintaining customer records with...

  • Software Support

    3 weeks ago

    Reading, Berkshire, United Kingdom 4Square Recruitment Ltd Full time

    Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role. This is an...

  • Application Support

    1 month ago

    Reading, United Kingdom IT Talent Solutions Ltd Full time

    Application Support / Software Support Analyst required for my Reading based client for a permanent role paying £25-35K Remote working: my client operate a hybrid working model, allowing 2-3 days per week remote working. My client does offer parking and is close to the train station. This role will be a permanent 1st line technical / business support...