Visitor Operations

7 days ago

Grantham, United Kingdom The National Trust Full time
Visitor Operations & Experience Manager - Grantham

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

We've got an opportunity for a Visitor Operations and Experience Manager to join our Property Leadership Team at Belton Estate. You'll have the chance to develop an outstanding visitor offer and diversify audiences in one of the most high-profile portfolios of Europe’s largest conservation charity, looking after nature, beauty and history for everyone to enjoy.



What it's like to work here

Working with key partners, you’ll open up Belton’s history, stories and natural beauty for visitors to enjoy, delivering high quality experiences appealing to diverse audiences. You’ll design, deliver and promote our products and programming, championing accessibility and advocating our ‘Everyone Welcome’ values.

As one of the senior leadership team you'll take part in duty management, deputising for the General Manager (including occasional weekends and some evenings during seasonal activities such as the Winter light trail) as well as running the visitor operation and setting our strategic direction.

The portfolio includes Grantham House which is being developed as a community hub which will open to the public early in 2025, providing a great opportunity to showcase and develop our community work, partnership ambitions and our everyone welcome strategic aims.

The job can be demanding, but it’s a beautiful place to work and we love to share Belton with our visitors. As one of the top ten busiest properties within the Trust we’re open 364 days per year.

Click here for more information about this location



What you'll be doing

Reporting to the General Manager, you’ll be a member of the leadership team overseeing day-to-day visitor operations, ensuring excellent everyday delivery. You'll have budgetary control, whilst looking for ways to maximise income generation, from admissions, events and membership to be re-invested at Belton and its portfolio.

You’ll create a positive and productive work environment for your team, who lead on visitor welcome, programming and events, community and partnerships, marketing and more. You’ll manage the recruitment, coaching and staff development within our excellent visitor facing team. You’ll also manage volunteers, whose time and energy enables us to open across a seven-day week, all year round.



Who we're looking for

We'd love to hear from you if you have:

  • an in-depth understanding of visitor operations and high-quality engagement
  • ability to engage with our partners and collaborators with ease and confidence
  • ability to keep a calm presence at a busy property
  • proven abilities in leading an operation (including rotas, budgets and planning across a complex site)
  • a collaborative leadership style, taking time to support your team and everyone across the portfolio
  • experience of developing and delivering programmes of events and exhibitions supported by effective marketing campaigns


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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