Cafe Assistant Manager

1 month ago


Birmingham, United Kingdom Immersive Cafe Co Full time

Cafe Assistant Manager - Birmingham Central

We are The Immersive Cafe Co We have an exciting new opportunity working with our 3rd Party Partnerships team. Do you want to work alongside the UK’s biggest retailer and the world's best known family entertainment brand?

We are now looking for a people focused, operationally excellent Cafe Assistant Manager to join our We Do Play team based in Birmingham.

Job Purpose

Reporting into the Cafe Manager, you will be responsible for the full Cafe operation. You will be hands-on, leading from the front on every shift, being the face of cafe operation. Situating yourself front of house, you will ensure guest experience is at the forefront of what we do. With a focus on adhering to all company policies and procedures, you will recruit, train, and motivate the cafe team to provide an efficient, guest centric service within the Cafe. You will also be accountable for complying with company food safety policies and driving sales in the cafe.

Key Measure of Success

  • Achieving a food hygiene rating of 5 following any Environmental Health Officer audits
  • Achieving a pass on monthly audits by having a rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training and operational performance monitoring
  • Managing stock variances and wastage to within set company tolerances.
  • Achieve exceptional guest feedback through all feedback streams
  • Achieve upsell targets as set by the business

Duties and Responsibilities

  • Analyse team performance, giving appropriate and prompt feedback both positive and negative, ensuring this feedback is always constructive with relevant due dates
  • Ensure all HR procedures are followed at all times
  • Consistently review practices and always strive for perfection
  • Ensure a consistently high standard is maintained throughout the operation – Brand Standards, Menu availability, product presentation and guest satisfaction is at the forefront of what you do.
  • Manage stock levels through ordering and monitoring, whilst reducing wastage.
  • Be responsible for all stock management procedures as set out by the business, this will include performing ongoing stock checks and the monthly Stock Take.
  • Maintain high standards of food hygiene, in line with company procedure.
  • Ensure equipment is regularly cleaned and maintained as per the company schedules
  • Develop your team through constant interaction and performance management processes
  • You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role
  • Lead from the front
  • Providing excellent customer service to every guest
  • Creating a magical experience from start to finish
  • Effectively manage queues and multiple guests
  • Maintain both Primark & Disney’s brand standards
  • Maintaining high cleanliness standards
  • Maintaining all health & safety within the Cafe
  • Carrying out Opening and Closing procedures

Who we are looking for

Well-versed

Enthusiastic

Determined

Observant

Personable

Limitless

Attentive

Yearning

Charismatic

Adaptable

Focused

Efficient

Supportive

If this describes you, you’re in the right place

Other Experience/Knowledge Required:

  • Fantastic Leadership Traits
  • Good Financial Understanding
  • Good HR Knowledge
  • Passion for learning and development
  • Be available to work weekends and weekdays
  • At least 2 years proven experience at management level within a fast-paced cafe setting
  • Excellent IT skills
  • Level 3 Food Hygiene Certificate - Preferred

​Working Conditions

  • You will work 5 days out of 7 with weekend work essential

Rates of Pay

  • £28,000 per annum

 


  • Cafe Assistant

    6 months ago


    Birmingham, United Kingdom Immersive Cafe Company Full time

    We are The Immersive Cafe Company, part of the We Do Play group! Do you want to work alongside the UK’s biggest retailer and the world's best known family entertainment brand? We are now looking for fast-paced, charismatic, outgoing Cafe Assistants to join our team based in Primark Birmingham. **Job Purpose** As a Cafe Team Member, you will be working...


  • Birmingham, United Kingdom Immersive Cafe Co Full time

    Cafe Assistant Manager - Birmingham Central We are The Immersive Cafe Co!We have an exciting new opportunity working with our 3rd Party Partnerships team.Do you want to work alongside the UK's biggest retailer and the world's best known family entertainment brand?We are now looking for a people focused, operationally excellent Cafe Assistant Manager to join...

  • Cafe Manager

    1 week ago


    Birmingham, United Kingdom Immersive Cafe Co Full time

    Cafe Manager - BirminghamWe are The Immersive Cafe Co! We have an exciting new opportunity working with our 3rd Party Partnerships team. Do you want to work alongside the UK’s biggest retailer and the world's best known family entertainment brand?We are now looking for a people focused, operationally excellent Cafe Manager to join our We Do Play team based...

  • Cafe Manager

    7 days ago


    Birmingham, United Kingdom Immersive Cafe Co Full time

    Cafe Manager - BirminghamWe are The Immersive Cafe Co! We have an exciting new opportunity working with our 3rd Party Partnerships team. Do you want to work alongside the UK’s biggest retailer and the world's best known family entertainment brand?We are now looking for a people focused, operationally excellent Cafe Manager to join our We Do Play team based...


  • Birmingham, United Kingdom Portway House cafe Full time

    **About us** Portway House cafe is a small business in Birmingham. We are inclusive, creative, social, and our goal is to provide warm and friendly environment and customer satisfaction. Our work environment includes: - Food provided We are looking for a Food Preparation Worker to join our team! This position is responsible for preparing food in...


  • Birmingham, United Kingdom Portway House cafe Full time

    **About us** Portway House cafe is a small business in Birmingham. We are inclusive, creative, social, and our goal is to provide warm and friendly environment and customer satisfaction. Our work environment includes: - Food provided We are looking for a Food Preparation Worker to join our team! This position is responsible for preparing food in...


  • Birmingham, United Kingdom Cafe Noire Full time

    **Head Barista Position at Cafe Noire, Birmingham** **Position**: Head Barista **Location**: Cafe Noire, Birmingham **Opening**: In the next 6-8 weeks **About Cafe Noire**: Cafe Noire, soon to open in Birmingham, is a luxury coffee shop that will offer an unmatched coffee experience with the finest selections from around the globe. In addition to our...

  • Cafe Assistant

    6 months ago


    Birmingham, United Kingdom We Do Play Full time

    **Café Assistant** Cafe Assistant - Create Memorable Moments in Hospitality! Looking to embark on an exciting journey in the heart of the cafe industry? Join us at a bustling cafe located in Primark Birmingham as a dedicated Cafe Assistant. If you're enthusiastic, guest-focused, and ready to contribute to a delightful dining experience, we want you on our...

  • Cafe Assistant

    6 months ago


    Birmingham, United Kingdom Tricorn Cafe Ltd Full time

    Tricorn Café is a food & beverage service provider that is responsible for the operation of Tricorn Café at Tricorn House in Birmingham. **The purpose of the role**: To for assist with operation of Café, including preparing high quality products and providing excellent levels of customer care. We are looking for a Café Front of House to help prepare...

  • Cafe Assistant

    5 months ago


    Birmingham, United Kingdom Medirest Full time

    **What you'll be doing**: We're looking for a Cafe Assistant who will be the face of our business, delivering exceptional customer service. You'll join a team that takes real pride in what they do. As a Cafe Assistant, you will contribute to a passionate and friendly team, working in a fast-paced environment. You'll get given every opportunity to progress...

  • Cook/customer Service

    6 months ago


    Birmingham, United Kingdom Serenity Cafe Full time

    We are looking for an experienced Cook, Full Time Hours, Duties and Responsibilities below: - To Cook and arrange food to order in line with the Food Hygiene Standards. - To open/close the cafe (in turn), in line with the cafe’s weekly hours. - To supervise all other staff (if applicable), to make sure they maintain food hygiene standards and standards of...

  • Cafe Bar Assistant

    5 months ago


    Birmingham, United Kingdom The Garrity Limited Full time

    The Garrity Barnt Green is a bold, independent café bar with a passionate team on board. We serve craft ale, cider, wine, spirits, cocktails, coffee from 200 Degrees Coffee Roasters, loose leaf teas from Bird & Blend Tea Co. along with brunch, cake, old school cobs, scotch eggs - fresh from the bakers - as well as evening nibbles. We’re looking for fun,...

  • Cafe Supervisor

    6 months ago


    Birmingham, United Kingdom Compass Group Full time

    As an Asda Cafe Supervisor, you report to the Cafe Manager and deputise in the manager's absence, perform a variety of tasks, front and back of house services including food preparation. As a Cafe Supervisor, you'll be at the heart of our operation and you'll need a zest for life and a passion for customer service. You'll be an individual who shares our...

  • Cafe Team Leader

    4 months ago


    Birmingham, United Kingdom Tesco Full time

    About the role We're looking for a Team Leader to join one of our Cafes, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly. You'll get to flex, and build on, your skills and experience with...


  • Birmingham, United Kingdom Portway House cafe Full time

    Waiter/Server Vacancy at Portway House Cafe We are currently seeking a committed and experienced Waiter/Server to join our team at Portway House Cafe. The role is essential in delivering exceptional service and ensuring our guests enjoy a memorable dining experience. Key Responsibilities: - Warmly welcome and seat guests, presenting them with the menu...

  • Café Worker

    6 months ago


    Birmingham, United Kingdom Age Concern Birmingham Full time

    **Job Title**:Café Worker **Report to**:Catering Services Manager **Responsible for**:Café Volunteers **Hours of Work**:Ad-hoc for Pop Up Cafes **Salary**:Up to £10.90 per hour, dependant on experience **Location**: Hawkesley Community Centre, B38 9RN **Contract Type**:Permanent **Job Purpose** We are looking for someone to join our friendly team...

  • Kitchen Team Member

    6 months ago


    Birmingham, United Kingdom Tesco Full time

    About the role It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work - the availability...

  • Cafe Team Manager

    1 week ago


    Birmingham, Birmingham, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time

    **Job Summary**We are seeking a skilled and experienced Cafe Kitchen Lead to join our team at Mitchells & Butlers Leisure Retail Limited. As the master of the menu, you will be responsible for training great people and serving great food.Key Responsibilities:Support the Head Chef in building a kitchen to be proud of.Train and inspire your Chefs and Kitchen...


  • Birmingham, United Kingdom Centrala CIC Full time

    **JOB DESCRIPTION** £10.90 p/h 26 hours per week (between 11am - 9pm, with regular weekend and occasional evening working, overtime) **ROLE SUMMARY** **KEY TASKS & RESPONSIBILITIES** - Assist Community Team with delivery of programmes, including community and cultural events - Assist in preparation and distribution of promotional material e.g. fliers,...


  • Birmingham, United Kingdom Portway Steakhouse and cafe Full time

    Waiter/Server Vacancy at Portway House Cafe We are currently seeking a committed and experienced Waiter/Server to join our team at Portway House Cafe. The role is essential in delivering exceptional service and ensuring our guests enjoy a memorable dining experience. Key Responsibilities: - Warmly welcome and seat guests, presenting them with the menu...