Field Engineer

4 months ago

Swindon, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for an experienced Field Engineer For Swindon and surrounding areas to work the following hours:

 Monday to Saturday 08:00 – 18:00 (typical 8-hour working day during Client office hours. Saturday working on an On-Call rota basis)

Role Overview

This is a field-based/mobile role supporting clients hardware break-fix/swap activities across a specific geographical area. Clean & valid UK Driving License is essential. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level and location, with engineers being responsible for punctual attendance at the allocated Branch locations for incident resolution within agreed service levels. Role requires frequent Saturday work on a rota basis.

Key Accountabilities and Responsibilities

Device and connectivity troubleshooting Device imaging and configuring Device swap outs and connectivity cabling, Wi-Fi Device installs, moves, decommissions. Device stock control and asset management Proactive maintenance, user familiarisation and guidance. Cable management Smart hands and eyes Liaison with other support teams

Essential Skills / Qualifications

Previous experience in a similar role. Familiarity with Point-of-Sale devices. Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies. Knowledge of peripherals and their maintenance – printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would be desirable. Ability to gain base level security clearance – BPSS. Valid UK Driver’s License - Vehicle supplied. Good customer-focus & communication skills.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term. Employee Benefits As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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