Catering assistant

5 months ago

Coventry, United Kingdom Warwickshire Wildlife Trust Full time
Job Advert

Introduction

WWT is embarking on an ambitious new ten-year strategy. By 2030 we want to have put wildlife into recovery by creating more space for nature with more people on nature’s side. 

In order to deliver our ambitions for nature and people, we need to engage at least 1in4 people and inspire them to act for nature. Our Visitor Centres, including our cafes, are key touch points for public engagement and will be an important mechanism for delivering our ambition of more people on nature’s side. 

Warwickshire Wildlife Trust are looking for Catering Assistants to support the very successful Brandon Marsh Visitors Centre. They will be responsible for serving and preparing food and drinks to customers of the Centre and greeting them with a professional and friendly service. 

If you have a passion for delivering excellent customer service and ensuring guests and visitors have the best possible experience, then we would love to hear from you.

Ed Green

Chief Executive

Warwickshire Wildlife Trust

Catering  assistant

Job Description

Accountable to: 

Brandon Marsh Catering Manager

Location:

Brandon Marsh Nature Centre, Coventry. 

Salary: 

£12 per hour

Liaison with: 

Brandon Marsh team, Brandon Marsh Catering Manager, Visitor Centre Team, colleagues at Warwickshire Wildlife Trust, volunteers and the general public. 

Hours

Zero hour contract.

(Flexibility needed to cover rota) 

Summer opening hours 10:00 to 16:30

Winter opening hours 10:00 to 16:00

Job purpose

To work as part of the catering team, to ensure a clean, comfortable and welcoming environment for visitors to the café at the Parkridge Centre, Brueton Park, Solihull.

Key Responsibilities:

Catering assistant Serve customers using the till and adhering to procedures to ensure correct entry of items and accurate financial recording. Prepare food and drinks for customers in line with the Catering Management System guidelines and Food hygiene regulations. Maintain accurate records in relation to food storage and preparation in line with the Catering Management System. Participate in the cleaning rota to ensure the catering area is maintained to the required standards of the Catering Management System. Ensure that the tables, chairs, bins and general environment of the cafe and surrounding area is kept clean and tidy.  Help to clean items (by hand or by dishwasher) so that there is adequate equipment available to serve customers.  Carry out facility checks as required. Be an active part of the Warwickshire Wildlife engagement team. Be able to speak to customers about Warwickshire Wildlife Trust, the nature reserve and membership which is communicated through your personal passion for wildlife. To undertake other duties as requested by the Catering Manger and Catering Supervisor.

2. General Responsibilities

Promote the work, mission and vision of the Trust at all appropriate times Ensure a high level of customer service in all dealings with the public. Use every opportunity commensurate with other duties to contribute to the Trust’s membership recruitment, fundraising and engagement of people. Ensure continuous development of skills and knowledge required for the post, undergoing training and performance review as required by the Trust. Work within all the policies and procedures of the Trust, ensuring own compliance with the Trust’s health and safety policies and procedures and that of any resources for whom you are responsible. Work at all times within the Warwickshire Wildlife Trust’s Equal Opportunities Policy and to promote equal opportunities. Comply with all legal and contractual obligations concerning the responsibilities of your post, with particular attention to the Catering Management System procedures. Carry out any other reasonable duties commensurate with the level of responsibility of the post, as requested by your line manager, Centre Manager or the Chief Executive. Be available to work out of hours with regular weekend, evening and bank holiday working a requirement of the role. 


 Personal Specification 

Experience 

Essential

Desirable

Food preparation in a busy catering environment 

ü

Ability to deliver high standards of customer service

ü

Use EPOS till systems

ü

ü

Willing to work as part of a team and supporting colleagues in their day to day work.

ü

Working in a public facing environment 

ü

Knowledge

Essential

Desirable

Knowledge of appropriate legislation and Health and Safety

ü

Till/EPOS systems and general retailing

ü

Skills

Essential

Desirable

Desire to show excellent customer service

ü

An enthusiasm for engaging with people 

ü

A range of communication skills suitable for many different types of audiences

ü

A talent for thinking flexibly and creatively

ü

Strong communication skills 

ü

Ability to sell our “product” to new audiences

ü

Personal Qualities

Essential

Desirable

Engaging representative for the Trust

ü

Excellent interpersonal skills

ü

Enjoyment of dealing with people and the ability to build rapport with customers quickly

ü

Sound judgment with a calm, confident, mature and pragmatic approach

ü

Determination to succeed

ü

Willingness to be flexible over days and hours of work.

ü

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