Receptionist/Admin Officer

4 weeks ago


London, United Kingdom Grovelands & Grenoble Medical Centre Full time

Job summary

To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team in order that we may provide a caring and efficient service to the patients.

To act as the first point of call for patients at the practice; receiving and directing them, answering their enquiries.

Main duties of the job

Receiving and Directing Patients

Operation of Telephone System

Administrative Duties

Patient Records

Start and End of Day Procedures

About us

We are a 2 sites GP surgery based in Palmers Green. Looking for an enthusiasm and a good team player person to join our team.

Job description

Job responsibilities

To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team in order that we may provide a caring and efficient service to the patients.

To act as the first point of call for patients at the practice; receiving and directing them, answering their enquiries.

Person Specification

Experience

Essential

Previous reception or call centre experience Experience working in a environment with direct contact with the public Experience with database systems

Desirable

Experience in a GP Practice or Health Care Organisation

Qualifications

Essential

Computer literate Ability to use Microsoft Office programs (Word & Excel) Ability to file accurately Education to GCSE level, NVQ level 2 (or equivalent) Administrative qualification

Desirable

Knowledge of clinical databases including EMIS Web

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