Receptionist/Admin Officer
4 weeks ago
Job summary
To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team in order that we may provide a caring and efficient service to the patients.
To act as the first point of call for patients at the practice; receiving and directing them, answering their enquiries.
Main duties of the job
Receiving and Directing Patients
Operation of Telephone System
Administrative Duties
Patient Records
Start and End of Day Procedures
About us
We are a 2 sites GP surgery based in Palmers Green. Looking for an enthusiasm and a good team player person to join our team.
Job description
Job responsibilities
To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team in order that we may provide a caring and efficient service to the patients.
To act as the first point of call for patients at the practice; receiving and directing them, answering their enquiries.
Person Specification
Experience
Essential
Previous reception or call centre experience Experience working in a environment with direct contact with the public Experience with database systems
Desirable
Experience in a GP Practice or Health Care Organisation
Qualifications
Essential
Computer literate Ability to use Microsoft Office programs (Word & Excel) Ability to file accurately Education to GCSE level, NVQ level 2 (or equivalent) Administrative qualification
Desirable
Knowledge of clinical databases including EMIS Web-
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