External Coach

2 months ago

Sheffield, United Kingdom M Group Services Full time
About The Role

Morrison Water Services  part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to start their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. The Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Morrison Water Services  is recruiting for an External Coach to work on our Yorkshire Water WSP contract in Yorkshire.

As an External Coach you will be part of our Training and Coaching Teamwho are responsible for coordinating the performance and development of circa 500 operational staff on client IT systems and mobile devices.

As an  External Coach your responsibilities will include:

Provision of day to day support to Toughbook users, Project Managers, Front Line Managers and the Training Manager. Train, coach and support operational users on all aspects of the client's hardware and software ensuring clear guidelines for the delivery of accurate and timely feedback. Carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions. Develop and implement an ongoing refresher training program for your respective area. Assist with creating and maintaining Module and Process documentation and Quick Reference ('How To') guides, ensuring compliance with current and updated processes. Carry out daily validation of reports in relation to (but not limited to); Interruption to Supply feedback, Redlines, Meter feedback errors and create coaching improvement plans as applicable. Work alongside and liaise with Front Line Managers, Project Managers and the Training Manager to help maximise performance. Be an advocate for Commercial Awareness on the contract. Provide telephone support to Operational teams. Assist the IT Systems & Training Manager with upkeep of the asset inventory, including MWS mobile phones. New starter IT equipment / user requests / Client ID Cards. Recovery of IT equipment from leavers in a timely manner.

Skills & Knowledge Requirements

Organised and structured An effective time manager, to meet stringent timescales Ability to influence key players Take responsibility and challenge existing policies and procedures Computer literate Demonstrate an awareness of business procedures Knowledge and understanding of corporate systems in use Ability to act calmly and rationally in a stressful environment Negotiating skills Flexibility to support the business needs
Excellent knowledge of Toughbook users’ roles and quality of feedback expected You will require a full driving license for this role

As a valued employee of the M Group Services Water Division, you’ll be entitled to: 

PPE provided at no cost to you Matched Pension Scheme Overtime/standby Access to our Employee Assistance Programme Opportunities to progress in a successful company Life Assurance The option to take out Personal Accident Insurance The ability to partake in Payroll giving 25 days' annual leave plus 8 days' bank holiday

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

Up to 7% discounts on major supermarkets Up to 52% on Cinema tickets Up to 33% on holidays and travel Up to 10% on restaurants and takeaways Up to 25% off gym membership #MWS Notes/Brief for Recruitment Team: About The Company

M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.

At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

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