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Team Underwriting Manager

4 months ago

Brighton and Hove, United Kingdom Ecclesiastical Insurance Group Full time

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Brighton (hybrid working) 

Job ref: 202547

About the role

Ansvar, who are proudly part of Benefact Group, are looking for a Team Underwriting Manager to join our Brighton office.

As a Team Underwriting Manager, you will play a crucial role in leading and managing an underwriting team. Your primary focus will be on ensuring sustainable, profitable growth and business retention. You’ll work closely with the team to implement the Underwriting strategy, aligning it with the Ansvar Business Plan. The role holder will deliver exceptional customer service acting as part of the underwriting team, supporting Ansvar’s “right first time” approach to customer service. 

Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation.

Key responsibilities
  • Lead and manage the team to ensure sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ansvar Business Plan, underpinned by: the delivery of KPIs delivering profitable results in line with or better than planned objectives
  • Proactively monitor and review systems and processes and implement initiatives to improve team capability and performance.
  • Using data to identify skill and knowledge gaps and working with the Technical Underwriting Team and HR Consultant to address training needs
  • Own caseload of underwriting work to undertaken, which may fluctuate with team requirements
  • Planning, prioritise and manage individual and team workflow effectively to deliver outstanding service
  • Setting and monitoring team and individual service targets and performance to maximise team performance and meet objectives
  • Deal effectively with referrals and technical query escalations within the team, working with technical where relevant on more complex cases
  • Ensure that appropriate risk management frameworks are embedded within the team
  • Proactively developing commercially successful and productive relationships with brokers
  • Plan and monitor both the technical and self-audits in conjunction with technical specialists
  • Identify and resolve all escalated customer complaints in line with regulatory and company guidelines
  • Motivate and lead the development and performance of staff to ensure strong underwriting capability and risk selection and a compliant, efficient service to brokers and customers;
    • Embedding of culture, creating empowered, disciplined, high performance collaborative team
    • Act as expert point of referral for underwriting, pricing, negotiation and service, cascading technical expertise
  • Operate in line with Ansvar control environment (inc agreed authorities, business standards), risks management framework and UK regulatory and compliance requirements;
    • Ensure retention of underwriting records in line with regulatory requirements and Group UW/Centre of Excellence Underwriting Standards
    • Identify, resolve and where appropriate escalate risks to the business
    • Resolve complaints and breaches in line with company policy
  • Promote Ansvar’s brand, values and reputation in its markets and with customers, suppliers and partners by having visible and credible market presence
  • Provide managerial support by acting flexibly across the areas of the business providing customer support
  • Provide project support as required
  • Undertake effective recruitment process
Knowledge, skills and experience
  • Minimum Dip ACII qualified or working towards within an agreed timeframe
  • Strong people management skills with experience of leading, managing and engaging successful underwriting/customer service teams within commercial insurance
  • Significant experience in property and casualty underwriting
  • Confident and influential communicator with the ability to negotiate at all levels, able to build effective relationships and influence key stakeholders, both internally and externally
  • Excellent analytical and numerical skills with experience of analysing data and MI reporting
  • Change management experience
  • Demonstrable market and industry knowledge
  • Positive, proactive, adaptable, enthusiastic and value driven individual with a proven ‘’can-do’’ attitude
What we offer
  • Competitive Group Personal Pension - up to 12% employer contribution
  • Annual Bonus scheme up to 30%
  • 28 days annual leave plus bank holidays 
  • A holiday buy and sell scheme 
  • An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.

If you need any additional support during therecruitment process, then please let us know.