Spa Supervisor 30hours PW

4 weeks ago

Welwyn Garden City, United Kingdom GLL Full time

Spa Supervisor – Fixed Term 14 Months (Maternity Leave Cover)

30 hours per week

Spa Experience is hiring Spa Supervisor a Fixed Term Maternity cover until July/August 2025 to join our team at Gosling Sports Parks in Welwyn Garden City.

We offer a truly distinctive concept in that as well as providing the peaceful, calm haven that you would expect from a day spa, our spas are also the UKs first public sector spas this means that we can make relaxing, therapeutic and beauty treatments accessible and affordable.

We're looking for a Senior Spa Therapist / Supervisor who looking to take the next step and career opportunity to oversee the delivery of high quality service in the spa, including, customer service, cleanliness, staffing, health & safety and the delivery of our spa brand. You will produce business and local marketing plans within agreed timescales and work on a number of key issues too, so you will need to be highly organised and IT literate with excellent written and verbal communication skills.

You should have experience of supervising a successful spa facility alongside professional and Health and Beauty qualifications. You will also be able to run the business aspects of a spa environment such as stock control, promotion, sales, staff development and customer services whilst achieving business, financial and sales targets.

What you’ll do:

* Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful and professional service.

* Comply with the commitments outlined in the ‘Customer Charter’, ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.

* Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.

* Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.

* Book all enquiries to tours on their initial enquiry to the Spa when required complying with the Spa London Brand and Standard operating Procedure.

* Market and promote the Spa.

* Responsible for achieving own Spa sales targets.

* Actively up-selling services during customer interaction.

* Encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.

What you need:

* Ability to effectively promote market and ‘sell’ the service and Spa.

* Ability to deal with customers and their queries and concerns with tact and sensitivity

* Ability to deliver a high quality service with minimal supervision

* NVQ Level 2/3 or equivalent

* Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.

* Knowledge of electronic booking systems.

* Evidence of achieving results and making a difference to customers.

* Experience of Spa or Beauty treatment applications.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

In return, you will get:

* Industry leading rates of pay

* Discounted membership at our leisure centres

* Discounts across thousands of retailers (GLL Extras)

* A fantastic pension scheme

* 25% off Red Letter Days

* 25% off Buy A Gift

* 20% off GLL spa experience treatments and associated products.

* Ride to work scheme

* Free eye tests and discounted glasses

* The opportunity to join the GLL Society and have a say in how we are run plus associated social events

* Exclusive discounts on our villas in Portugal

* Exclusive discounts on our Ski chalets in Bulgaria

* Health assurance

* Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

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