Photocopier MFP Engineer

About our Company:

Scottish-based IT, printing, and telephony managed service provider, delivering cost effective and complete technical solutions for small to mid-market organisations from our head office in Dundee covering clients in the central belt of Scotland.

Specialising in bespoke IT, cyber security, telephony, and printing device packages for a diverse portfolio of clients throughout Scotland and the UK, our world-class service team becomes an extension of our clients’ business to ensure we deliver an efficient and cost-effective service.

Our experienced and skilled IT and telephony engineers, photocopier technicians and software specialists are always on hand to take care of any necessary maintenance and training.

We are looking for an energetic, positive team player who has excellent customer service skills. This is a hands-on technical role working with Photocopiers / MFP’s, Printing Equipment, IT Hardware and Printing Software.

Our Purpose:

Lead Through Innovation

Integrity is everything 

Always Deliver 

Responsibilities:

• Perform a full range of repairs and maintenance on a wide range of photocopiers printers resolving issues by means of telephone support, online remote support & customer onsite visits
• Manage call activity; execute call closure via inhouse ticketing system and other administrative requirements
• Prepare equipment for delivery
• Set up and install new equipment and printing software
• Communicate effectively with customers and the team
• Follow training plans and complete necessary training courses
• Tidy and maintain store room
• Stock supplies
• Complete electronic paperwork
• Provide the highest level of customer service

Requirements:

• Qualification within the Sector would be beneficial
• IT Qualification would be beneficial
• Full driving license is a must
• Ability to learn and adapt
• Calm under pressure
• Ability to work proactively on own initiative
• Team player
• Effective and innovative problem solver
• Strong written and verbal communications skills

Benefits:

• Competitive salary depending on experience
• Monday - Friday 8.45am - 5.15pm
• 29 days holiday initially increasing with length of service up to 37 days
• Cash Wellbeing Plan
• Personal Time allocation
• Training time allocation
• Pension
• Bonus opportunities
• Immediate start for the right candidate
• You will have support from an experienced team of people around you and be provided full training required.
• Progressive career path opportunities
• Progressive salary plan in line with training and experience
• Company vehicle provided
• Company phone provided
• Company laptop provided