Scheme Coordinator

3 weeks ago

Bognor Regis, United Kingdom Stonewater Full time

Permanent, Part Time (20 hours per week)

Danehurst is a retirement living scheme located in Bognor Regis, West Sussex. The scheme consists of 24 self-contained apartments.

As Scheme Coordinator, you will assist the Delivery Manager with the day-to-day operational management of both independent living schemes, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

Want to know what it’s like to work for Stonewater?

The ideal candidate will:

Experience of working in a housing environment or recent demonstrable experience of frontline customer service. Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

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