Volunteer Systems Supporter

1 month ago

Swindon, United Kingdom National Trust Full time

Summary

***INTERNAL APPLICANTS ONLY, PLEASE*** We have an exciting opportunity to join the National Trust as a Volunteer System Supporter on a fixed-term basis, working on a project to help volunteers and managers use the yourvolunteering and myvolunteering systems efficiently. You'll focus on system support, data management, process design, and troubleshooting, ensuring a smooth user experience.

What it's like to work here

Reporting to the Volunteer Systems & Process Lead, you’ll be part of a small, dedicated team focused on delivering outstanding support to all our users. Our role connects us with a wide variety of stakeholders across the organisation and external providers, offering a valuable opportunity to collaborate with a diverse range of disciplines within the National Trust.

Your contractual location will be our head office in Swindon and there’ll be an expectation for you to attend the office. However, there’s flexibility on where you’re based at other times. You’ll be required to work at a National Trust location for 40-60% of your working week. This’ll be discussed in more detail at interview. 

What you'll be doing

In this role, you'll work with the System Process Lead and Volunteer System Support Team to improve the experience for our volunteers and their managers. You’ll configure pages in our volunteer portal (Blackbaud CMS/BBIS) using standard templates and HTML, ensuring the system is user-friendly and efficient.You’ll also create standard operating procedures and reference documents for system administrators, helping them navigate the updated processes. Rigorous testing, including User Acceptance Testing (UAT), will be key before implementing changes in the live environment.Additionally, you'll support users to ensure positive system interactions, delivering updates and training to administrators, and guiding them through any system changes with ease.

Who we're looking for

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we’re looking for someone who has: Proficiency with Microsoft Office applications, particularly Excel. Experience administering Blackbaud CRM and CMS platforms and HTML configuration of their BBIS (Blackbaud Internet Services) web pages.  Excellent communication skills that can be tailored to a varied customer base, delivered through a variety of channels.  Problem solving skills, with an ability for creative solutions.  Adaptability to work at pace to manage and prioritise tasks.  Interest in data analysis, with an ability to read and interpret data.  An acumen for influencing & negotiation; with a curiosity to understand and interpret the customer’s needs and implement that understanding into successful solutions. 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

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