Client Services

4 weeks ago

Reading, United Kingdom Northgate Vehicle Hire Full time

Benefits

- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Wagestream - a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.

Role responsibilities

Provide effective day-to-day support and motivation to the Client Services Team in line with the objectives set by the Client Services Manager. Ensure timely completion of daily and weekly tasks by direct reports within agreed timescales. Create and distribute a Monthly Performance report to the Client Services Manager, addressing any issues or concerns early to avoid disruption. Identify key areas for efficiency and improvement within the department and report findings to the Client Services Manager. Foster strong, motivating relationships with all stakeholders, including sales areas and senior management. Encourage and train individual team members in career development, enabling them to realise their potential.

About you

Firstly, you have built your success on great relationships – whether a colleague or a customer, you understand what is important to those you speak with and meet. You have the ability to set clear measurable objectives and provide constructive feedback.  You have common sense, commercially minded business approach – you can use MI and business intelligence to identify opportunities to strengthen relationships and maximise profitability. You get involved in every part of the business – you take pride in understanding exactly what makes your business tick and lead by example, setting high standards. You have a well-planned and creative approach to solving problems – you care about your customer and can quickly understand issues and solutions. 

About us

Part of Redde Northgate plc, Northgate Vehicle Hire has grown to become the UK’s largest B2B light commercial vehicle rental provider. We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing, and repairing their vehicles, assisting with insurance, helping to deal with the consequences of an accident, or selling off unwanted fleet. With the best people and businesses in the industry within our Group, no one else can do what we do

Be part of the future of vehicle rental

If you would love to be a part of our amazing Client Services Team we encourage you to find out more.

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