Customer Support Technician

4 weeks ago

Sheffield, United Kingdom Equals One Full time

Customer Support Technician

Location: Sheffield, Hybrid Working        

Type: Full-Time

Salary - £28k to £30k DOE

About Us:

We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide solutions that allow our customers to source products, produce client quotations, orders, invoices alongside a full in-built accounting platform. We also provide customisable e-commerce websites which allow our customers to showcase and sell products to their clients online. We pride ourselves on delivering exceptional customer service and technical support to ensure our clients can fully leverage our software solutions to help them run their businesses as efficiently as possible.

Job Description:

We are seeking a highly motivated and skilled Customer Support Technician to join our customer services team. The ideal candidate will possess a strong understanding of ERP systems and have a passion for helping customers resolve technical issues. This role involves providing top-notch support to our clients, troubleshooting complex problems, ensuring a seamless user experience and assisting with custom development and project-based requests.

Key Responsibilities:

  • Provide expert-level support to customers using our proprietary ERP software, including troubleshooting and resolving technical issues.
  • Respond to customer inquiries via phone, email, and chat in a timely and   professional manner.
  • Guide customers through system functionalities, configurations, and best practices.
  • Act as a point of escalation for complex customer queries and collaborate with internal teams, including developers, to resolve more complex issues.
  • Document and track customer interactions, issues, and resolutions using our CRM system.
  • Assist in the development of support materials, such as FAQs, user guides, SOPs and training documentation.
  • Participate in regular training sessions to stay updated on new features and functionalities of our ERP software.
  • Contribute to continuous improvement initiatives within the customer support team.
  • Managing projects for custom development or custom website requests from clients.
  • Identify upsell and cross sell opportunities within our existing customer base.

Qualifications:

  • Higher education in Information Technology, Computer Science, Business   Administration, or a related field.
  • Minimum of 5 years of experience in a technical support role, preferably with ERP systems.
  • Strong knowledge ERP systems and related business processes.
  • Good knowledge of accounting practices is advantageous.
  • Good knowledge of IT infrastructure for server client and SaaS solutions is   advantageous.
  • Excellent problem-solving skills and the ability to think analytically.
  • Exceptional communication skills, both written and verbal, with a customer-focused attitude.
  • Ability to manage multiple tasks, projects and prioritize effectively in a fast-paced environment.
  • Experience with CRM software and ticketing systems.
  • Ability to work independently as well as part of a team.

 

 

 

 

INDLS 

  • Customer Support Technician

    1 week ago

    Sheffield, United Kingdom Anonymous Full time

    Customer Support Technician Location: Sheffield, Hybrid Working         Type: Full-Time Salary - £28k to £30k DOE About Us: We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide...

  • Customer Support Technician

    3 weeks ago

    Sheffield, United Kingdom Anonymous Full time

    Customer Support Technician Location: Sheffield, Hybrid Working         Type: Full-Time Salary - £28k to £30k DOE About Us: We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide...

  • Customer Support Technician

    4 weeks ago

    Sheffield, United Kingdom Anonymous Full time

    Customer Support TechnicianLocation: Sheffield, Hybrid Working        Type: Full-TimeSalary - £28k to £30k DOEAbout Us: We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide solutions that...

  • Customer Support Technician

    1 week ago

    Sheffield, United Kingdom Anonymous Full time

    Customer Support TechnicianLocation: Sheffield, Hybrid Working        Type: Full-TimeSalary - £28k to £30k DOEAbout Us: We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide solutions that...

  • Customer Support Technician

    3 weeks ago

    Sheffield, United Kingdom Equals One Full time

    Customer Support TechnicianLocation: Sheffield, Hybrid Working        Type: Full-TimeSalary - £28k to £30k DOEAbout Us: We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide solutions that...

  • Customer Support Technician

    1 week ago

    Sheffield, United Kingdom Equals One Full time

    Customer Support TechnicianLocation: Sheffield, Hybrid Working        Type: Full-TimeSalary - £28k to £30k DOEAbout Us: We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency. Our systems provide solutions that...

  • Contact Centre Customer Support Advisor

    2 weeks ago

    Sheffield, United Kingdom CarShop Customer Contact Centre Full time

    **_Role: Contact Centre Customer Support Advisor_** **_ Location: Sheffield, S60 5BD_** **_ Hours: 40 hours per week. Working any 5 days out of 7 on a rota basis which will includes evenings (until 8pm) and weekends _** **_Example rotas, for a full time advisor, set out below: _** - Monday - 9am-6pm_ - Tuesday - 9am-6pm_ - Wednesday - 11am-8pm_ - Thursday...

  • IT Technician, Support Engineer, Cor4988

    2 months ago

    Sheffield, United Kingdom Corriculo Ltd Full time

    **IT Technician, Support Engineer, COR4988** An IT Technician is required to join our growing team based in Sheffield. Working as part of a team, the successful IT Technician will be working to support a range of clients, covering desktop, infrastructure and network tickets. **The Role** **The Company** The ideal IT Technician will be joining a...

  • IT Support Technician

    4 hours ago

    Sheffield, United Kingdom Adria Solutions Ltd Full time

    IT Support Technician.Our client based in Sheffield is currently looking for an IT Support Technician. You will be providing IT Support for our client's activities. We are looking for and all-rounder that has broad range of IT knowledge and can solve technical problems efficiently.Responsibilities:System setup & managementHelpdesk SupportManaging existing...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • IT Support Technician

    1 day ago

    Sheffield, United Kingdom Revorec Recruitment Solutions Ltd Full time

    **IT Support Technician** - £20,000 - £25,000 + Benefits _ **Sheffield** This is a great opportunity for a pragmatic IT Technician to join an IT business based in Sheffield that operates within the educational sector. This company has been around for about 5 years, currently they have 20 on the team currently but are growing at a quick rate aligning...

  • IT Support Technician

    4 weeks ago

    Sheffield, United Kingdom Circle Recruitment Full time

    IT Support Technician - Sheffield Company Overview: My client is a dynamic and forward-thinking company dedicated to providing innovative and a first class customer service to all internal IT Users. They pride themselves on their commitment to excellence and an ability to adapt to the ever-changing landscape of technology. We are now recruiting for a...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We are...

  • 1st Line Support Technician

    1 month ago

    Sheffield, United Kingdom Elevation Recruitment Group Full time

    Here at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. ** Site based role Monday to Friday – license & own vehicle require as some potential travel ** My client is seeking a talented and motivated individual to join their team as a 1st Line Support...